EXL Health is looking for dedicated Audit Coordinator - Inbound/Outbound Calls Representative to join our dynamic Post-Audit Team. This fully remote opportunity lets you make an impact from anywhere in the U.S.!
- Base Pay Range: $15 - $21/hr
For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
Why You'll Love This Role:
- Work From Anywhere: Enjoy the flexibility of remote work while contributing to a fast-paced, collaborative team.
- Provider Advocate: Be the trusted liaison for providers, helping them navigate processes, resolve issues, and improve their experience.
- Growth-Oriented Culture: EXL Health prioritizes your professional development and career advancement.
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.
Education:
- High School Diploma - Associate degree or relevant certification is a plus
Experience:
- Prior customer service or high-volume call center experience required
- 1-year minimum experience working as a Claims Analyst or Claims Auditor in a managed care setting (hospital, health plan or physician office)
Skills:
- Strong verbal and written communication skills
- Exceptional organizational and multitasking abilities
- Proficiency in Microsoft Office (Excel and Outlook)
- Able to make recommendations to improve and streamline processes to make more efficient
- High level of integrity and confidentiality
- Comfortable working in a high-volume, fast-paced environment with various software programs
Why Join EXL Health?
At EXL Health, your role is more than just a job-it's an opportunity to grow, learn, and make an impact.
- Comprehensive Training: Gain in-depth knowledge of provider relations and healthcare operations
- Mentorship Program: Benefit from guidance and coaching through our senior mentorship initiative
- Career Development: EXL Health offers unlimited growth opportunities within the company and beyond
- Innovative Environment: Collaborate with a team of sharp, entrepreneurial professionals eager to transform healthcare
What's in It for You?
- A chance to work for a Best Places to Work organization recognized for its commitment to employees
- Exposure to world-class healthcare consultants and hands-on experience in a dynamic industry
- The flexibility of remote work paired with the excitement of a fast-paced, rewarding career
Ready to Be the Connection Providers Count On?
Take the next step in your career by joining EXL Health as an Audit Coordinator - Inbound/ Outbound Calls Representative. Apply today and help shape the future of post audit!
- The posted base salary range is the hiring base salary range for this role. Final offers are based on several factors, including: the candidate''s skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position
As an Audit Coordinator - Inbound/Outbound Calls Representative, you'll play a critical role in ensuring smooth communication and effective resolution of provider inquiries:
- Handle inbound provider calls, log details, and resolve issues with efficiency and professionalism
- Monitor and respond to internal and external emails within established service levels
- Mailbox management; assign emails, monitor aging emails, create reports for management
- Log and return voicemails within established service levels
- Make outbound calls to assist providers with portal navigation, verify contact details, and confirm receipt of request letters
- Escalate unresolved issues to management and follow up as needed
- Communicate and report any workflow or system issues to leadership
- Consistently meet quality and productivity standards
- Uphold HIPAA and confidentiality regulations in all interactions
- Other duties as assigned to support the post audit process and/or company-wide programs
As an Audit Coordinator - Inbound/Outbound Calls Representative, you'll play a critical role in ensuring smooth communication and effective resolution of provider inquiries:
- Handle inbound provider calls, log details, and resolve issues with efficiency and professionalism
- Monitor and respond to internal and external emails within established service levels
- Mailbox management; assign emails, monitor aging emails, create reports for management
- Log and return voicemails within established service levels
- Make outbound calls to assist providers with portal navigation, verify contact details, and confirm receipt of request letters
- Escalate unresolved issues to management and follow up as needed
- Communicate and report any workflow or system issues to leadership
- Consistently meet quality and productivity standards
- Uphold HIPAA and confidentiality regulations in all interactions
- Other duties as assigned to support the post audit process and/or company-wide programs