Auditing, Casinos, Communication Skills, Documentation, Employee Assistance Plan, English Language, Fast Food, Gaming, Life Insurance, Lift/Move 25 Pounds, Problem Solving Skills, Regulations, Vision Plan
Responsibilities:
- Checks guests in and out of hotel when needed.
- Performs complete night audit functions.
- Provides written documentation to supervisor of all errors found relative to rates, rate codes, adjustments, etc.
- Distributes reports to all areas needed.
- Works with both lodging & gaming systems in processing reservations.
- Corrects any problems that may arise during close day procedures.
- Addresses guest complaints and problems that may occur during designated shift.
- Able to register guests correctly and procedurally in accordance to established service standards.
- Obtain appropriate amount of credit/payment for guests stay.
- Issue room keys to registered guests.
- Able to settle/close out guest accounts correctly and procedurally upon their departure.
- Able to correctly and procedurally close out shift at the end of their shift.
- Must be able to lift up to 25 lbs.; and be able to, walk, push, pull, grasp, reach, stoop, bend, twist and climb up and down stairs.
- Must be able to understand and communicate in English.
- Knowledgeable of the Indiana Gaming regulations as well as the company's internal controls, policies, and procedures.
- Must be able to stand and walk for prolong periods of time (7+ hours).
- Always follow the Company Service Standards model.
- Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
- Other duties may be assigned at any time.
Work Environment:
The Casino industry is a 24 Hour 365-day operation. This position will primarily be indoors under controlled temperatures. Occasional exposure to outdoor climates.
Additional Benefits:
- 401(k)
- 401(k) matching
- Medical, Dental, & Vision insurance
- Flexible spending account
- Employee assistance program
- Employee discounts
- Free parking
- Life insurance
- On-the-job training
- Paid time off
- Tuition Reimbursement
Compensation:
Hourly $15.75
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.