Auntie Anne's & Cinnabon: Crew Member (Glendale Galleria)

Auntie Anne's and Cinnabon in Glendale Galleria Mall is now hiring for part-time and full-time. We are looking for energetic, friendly, and motivated people to join our team. You should be able to multitask, work as a team in a fast-paced environment, and provide excellent customer service. Hours are flexible, but you should be available on weekends and holidays.

Job Summary

REPORTS TO:

Shift Manager / Assistant Manager / Store Manager

The Crew Member is responsible for preparing and presenting the brand’s signature baked products, drinks, and sides, ensuring each item meets quality and presentation standards. The role involves direct customer service, maintaining a clean working environment, and adhering to operational, health, and safety guidelines. Depending on the brand’s focus—whether pretzels, cinnamon rolls, or other specialty baked goods—specific tasks may vary while upholding a consistent commitment to excellence and customer satisfaction.

Skills

• Interpersonal Skills: A positive attitude, a willingness to learn, and an outgoing personality are essential.
• Availability: Must maintain dependable transportation and be reachable by phone. Weekend and Nights are a must.
• Experience: While previous experience in food preparation or customer service is beneficial, comprehensive training is provided.
• Compliance: Must be able to meet all regulatory requirements for equipment operation and safety protocols.

Work Context

• Stamina & Endurance: Ability to stand for long periods and work actively throughout shifts.
• Strength & Agility: Capable of performing tasks that include bending, stretching, and occasionally lifting up to 50 lbs.
• Sensory Acuity: Ability to assess product quality through sight, taste, and smell to ensure each item meets brand standards.

Primary Job Duties

1. Product Preparation & Quality Control:

• Prepare specialty products according to standardized recipes.
• Perform key production tasks such as rolling, twisting, dipping, or assembling baked items, tailored to the store’s signature offerings.
• Monitor baking processes (e.g., oven times, product color, texture) to ensure consistency and quality in every batch.

2. Customer Service & Sales:

• Greet customers warmly and engage in friendly interactions, using established brand greetings and suggestive selling techniques.
• Assemble customer orders (e.g., bundling products with prepared beverages and sides) with attention to quality and presentation.
• Accurately process transactions using all accepted payment methods—including cash, credit cards, online orders, and catering sales—in accordance with established procedures and guidelines.

3. Store Setup, Maintenance & Closure:

• Set up equipment, utensils, and supplies for opening, ensuring readiness for efficient operation.
• Perform routine cleaning and maintenance during shifts, ensuring that work areas and customer spaces remain sanitary.
• Follow closing procedures, including breaking down, cleaning, and securely storing equipment, to maintain a hygienic and organized environment.

4. Adherence to Policies and Safety Standards:

• Comply with uniform, dress code, and personal appearance standards as set by the brand.
• Follow health, safety, and operational guidelines, including adherence to local, state, and federal regulations (such as OSHA, ADA, and environmental standards).
• Exercise flexibility by performing additional tasks and supporting team members as directed by the present leadership.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.