Air Quality, Call Center Evaluation, Computer Workstations, Current Procedural Terminology (CPT), Documentation, Fax Machines, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, Healthcare, ICD-10, Insurance, Lift/Move 20 Pounds, Mail Processing, Maintain Compliance, Medical Records, Medical Terminology, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Organizational Skills, Outpatient Care, Patient Care, Patient Care Authorizations, Patient Confidentiality, Physical Demands, Sales Closing Skills, State Laws and Regulations, Team Player, Third-Party Payer, Time Management, Willing to Travel
Job Requirements
POSITION SUMMARY
The Authorization Specialist verifies eligibility, obtains insurance benefits, and ensures pre-certification, authorization, and referral requirements are met prior to the delivery of outpatient, and ancillary services. The Authorization Specialist will determine which patient services have third party payer requirements and is responsible for obtaining the necessary authorizations for care.
PRIMARY ACCOUNTABILITES
- Handles the verification of insurance benefits for customers.
- Notifies customers of deductibles and co-insurance requirements.
- Regularly calls insurance companies to follow up on status of the authorization.
- Explores other payment options with customer when needed.
- Process referrals and submit medical records to insurance carriers to expedite prior authorization processes in accordance to Health First policy and procedures.
- Manage correspondence with insurance companies, physicians, specialists and patients as required and ensures accurate and timely documentation of these contacts.
- Handles incoming and outgoing emails, faxes and phone calls with patients, clinic staff, insurance providers.
- Ensures confidentiality of all health information as required by Florida State statutes and Health Insurance Portability and Accountability Act (HIPAA) guidelines ensuring compliance.
Work Experience
MINIMUM QUALIFICATIONS
- Education: High School Diploma or equivalent
- Work Experience: Any one of the following:
- Two (2) years' performing Healthcare insurance authorizations OR
- Two (2) years' in clinical healthcare with background with CPT and ICD-10 codes.
- Licensure: None
- Certification: None
- Skills/Knowledge/Abilities:
- Proficient in Microsoft Office - Outlook, Word, Excel, PowerPoint.
- Ability to operate and stay organized when using multiple computer screens and website windows and function effectively in a call center environment.
- Understanding and ability to apply knowledge of CPT and ICD 10 codes.
- Intermediate medical terminology, and health insurance knowledge.
PHYSICAL REQUIREMENTS
- Majority of time involves sitting or standing; occasional walking, bending, and stooping.
- Long periods of computer time or at workstation.
- Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
- May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
- Communicating with others to exchange information.
- Visual acuity and hand-eye coordination to perform tasks.
- Workspace may vary from open to confined.
- May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.
Benefits
ABOUT HEALTH FIRST
At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.
Schedule : Full-Time
Shift Times : 800am_500pm
Paygrade : PG-PG-27