ASE, Analysis Skills, Blueprints, Body Shop, Communication Skills, Customer Satisfaction, Customer Support/Service, Detail Oriented, Documentation, Insurance, Insurance Documentation, Maintenance Services, Negotiation Skills, OEM (Original Equipment Manufacturer), Organizational Skills, Performance Metrics, Production Management, Real Estate Appraisals, Repair Orders, Time Management
Autobody Damage Appraiser / Estimator
Crowley Auto Body - Bristol, CT
Job Type
Pay
- $55,000 - $85,000 per year (based on experience)
- Bonus opportunities based on performance / KPIs
Job Summary
Crowley Auto Body is seeking an experienced Autobody Damage Appraiser / Estimator to join our team. This role is responsible for accurately assessing vehicle damage, writing detailed repair estimates, and coordinating with insurance partners and customers to ensure a smooth repair process.
We are looking for a detail-oriented professional who can balance accuracy, speed, and customer communication in a fast-paced collision repair environment.
Responsibilities
- Inspect vehicles and assess collision damage
- Write accurate and complete repair estimates using CCC ONE
- Upload photos and documentation to insurance portals
- Communicate with insurance adjusters to negotiate and finalize repairs
- Blueprint repairs to ensure complete and efficient production flow
- Identify all damage (visible and hidden) prior to repair start
- Coordinate with production manager and technicians on repair plans
- Provide customers with repair updates and timelines
- Ensure all work follows OEM procedures and DRP requirements
- Monitor supplements and ensure proper documentation
- Maintain high CSI (Customer Satisfaction Index) scores
Requirements
Experience
- 2+ years experience as an autobody estimator/appraiser (required)
- DRP experience
- Strong understanding of collision repair processes
Skills
- Proficiency in estimating platforms (CCC ONE preferred)
- Strong negotiation skills with insurance companies
- Ability to blueprint and identify hidden damage
- Excellent communication and customer service skills
- Strong organizational and time management ability
- Attention to detail and accuracy
Certifications (Preferred)
- I-CAR Platinum or ProLevel Certification
- ASE Certification (B6 - Damage Analysis & Estimating)
Key Performance Expectations
- Estimate accuracy and minimal supplements
- Cycle time improvement through proper blueprinting
- Strong communication with customers and insurance partners
- High CSI scores
- Efficient handling of repair orders and workflow
Benefits
- Competitive salary + bonus structure
- Paid time off
- Holiday pay
- Ongoing training and certification support
- Growth opportunities within the company
Schedule
Work Location
C
Crowley Chrysler Jeep Dodge