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Auto Claims Operations Manager - Scanner Ops

PDR-Team Inc

Lewisville, TX

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JOB DETAILS
SALARY
$70,000–$80,000 Per Year
SKILLS
Administrative Skills, Apple iPad, Automotive Industry, Billing, Caterpillar Equipment, Claims Management, Claims Processing, Computer Maintenance, Concrete, Hardware Administration, Heavy Equipment/Vehicles, Heavy Lifting, Identify Issues, Insurance Claims, Operations, Operations Management, Organizational Skills, Preventative Maintenance, Software Administration, Technical Leadership, Technical Operations, Technical Recruiting, Training/Teaching, Vehicle Driving, Willing to Travel
LOCATION
Lewisville, TX
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Paid time off
  • Profit sharing
  • Training & development

About PDR-Team
PDR-Team supports hail events by combining best-in-class operations with our Colibri hail scanning technology. We work fast, organized, and with strong coordination between our U.S. team and our Europe-based hardware/software support team.

Role Summary
We are hiring a Technical Operations Manager to own Colibri scanner operations in the U.S. This role is hands-on and travel-ready: deploy the scanner to job sites, keep it running (maintenance + troubleshooting), and train others. Assembly/build work stays primarily in Germany — your focus is deployment readiness and field performance.

Why we’re hiring now
Our current scanner manager is leaving at the end of February (returning to Switzerland). We need a replacement ready for hail season starting in March.

What success looks like (first 90 days)
• Understand the scanner end-to-end and operate it independently
• Deploy and set up the scanner independently (site setup + readiness checks)
• Troubleshoot issues independently and coordinate escalations with the Europe team
• Identify and implement at least one improvement to make deployments smoother/faster

Core Responsibilities (after 90 days)
• Own deployments independently (setup, readiness, and daily operations)
• Own maintenance independently (preventive maintenance + troubleshooting)
• Train new operators and document best practices

In Scope
• Deployment (setup, readiness, field ops)
• Maintenance (preventive + troubleshooting)
• Training (new operators + documentation)

Startup flexibility (adjacent support areas)
• Inventory and organization of storage (scanner equipment + overall CAT equipment)
• Support running a CAT site with guidance/support (when needed)
• Occasional back-office support (e.g., invoicing support) when priorities require it


Must-Have Skills
  • Prior hands-on experience in the automotive industry OR demonstrated experience working in/with the insurance claims process
  • Strong technical affinity — proven ability to quickly learn and independently operate new hardware and software systems
  • Hands-on hardware maintenance and troubleshooting experience — must be able to provide a concrete example
  • Comfortable towing and driving larger vehicles and trailers, including ~30 ft trailer
  • Highly independent and self-directed — able to own outcomes without day-to-day supervision
  • Willing and able to travel on short notice, with trips of 1–2 weeks duration
  • Comfortable collaborating remotely with an international hardware/software support team

Travel & schedule
• Estimated travel: ~60% (typical trips 1–2 weeks depending on hail events)
• Must be flexible for short-notice deployments during hail season

Physical requirements
• Able to lift/carry heavy equipment and perform setup tasks
• Able to climb ladders and work safely around equipment and trailers

Compensation & incentives
• W-2 (salary), full-time
• Target salary range: $70,000–$80,000 (depending on experience)
• Profit-share / performance incentive: defined based on company performance and role contribution
• 90-day introductory period supported by a clear 30-60-90 plan

Travel compensation (when overnight travel is required)
• Per diem: $70/day
• Lodging: up to $120/night
• Fuel/business travel covered
• If a job site is more than a 6-hour drive away, flights home are provided every second week
• After two months of continuous travel, the manager may work two weeks locally in the Dallas region

Equipment provided
• Company computer + phone (and iPad if needed for operations)

How to apply
Submit your resume. If you are a fit, we will schedule a quick screen call and walk you through the next steps.

About the Company

P

PDR-Team Inc

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