Manages multiple locations with agents designated within a geographic zone
Screen applicants, interview, and hire new agents
Promote positive attitude to ensure excellent customer service skills are being utilized when Agents are interacting with customers as well as with the other team members
Manage staff members by setting goals, giving performance evaluations, and providing staff members with training opportunities and guidance
Monitoring agents for attendance and other disciplinary issues, such as cell phone use, personal calls, and employee performance of job function
Create and implement weekly work schedule for agents
Handles any escalated customer service issues that may arise
Direct and observe Agents to ensure performance of tasks and customer service levels are being met
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Supplemental pay types:
Commission pay
Weekly day range:
Monday to Friday
Rotating weekends
Weekends as needed
Work setting:
In-person
In the field
Office
License/Certification:
Insurance Producer License (Preferred)
Life Insurance License (Preferred)
Compensation: $45,000.00 - $75,000.00 per year
At Amtex Insurance, we’ve provided affordable auto, renters, commercial, and Mexico insurance across Texas for over 25 years. Founded in 1999 as a small family business, we’ve grown into a statewide name with more than 85 locations. We’re known for our competitive rates, exceptional service, and strong community involvement, making us a trusted choice for reliable coverage. To file a claim, get a quote, or learn more about us, visit our website or call our customer service team.
Numbers & Facts
Location
Houston, Texas
Website
https://amtexinsurance.com/
Skills
Auto Insuranceunmatched
Candidate Screeningunmatched
Cellular Telephoneunmatched
Customer Escalationsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Health Insuranceunmatched
Insuranceunmatched
Interviewing Skillsunmatched
Life Insuranceunmatched
Multilingualunmatched
People Managementunmatched
Performance Analysisunmatched
Performance Goal Settingunmatched
Performance Reviewsunmatched
Small Businessunmatched
Staff Trainingunmatched
Vision Planunmatched
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