Skills

Auto Insuranceunmatched

Candidate Screeningunmatched

Cellular Telephoneunmatched

Customer Escalationsunmatched

Customer Relationsunmatched

Customer Support/Serviceunmatched

Dental Insuranceunmatched

Health Insuranceunmatched

Insuranceunmatched

Interviewing Skillsunmatched

Life Insuranceunmatched

Multilingualunmatched

People Managementunmatched

Performance Analysisunmatched

Performance Goal Settingunmatched

Performance Reviewsunmatched

Staff Trainingunmatched

Vision Planunmatched

Description

Benefits:

Job description

Responsibilities

Manages multiple locations with agents designated within a geographic zone
Screen applicants, interview, and hire new agents
Promote positive attitude to ensure excellent customer service skills are being utilized when Agents are interacting with customers as well as with the other team members
Manage staff members by setting goals, giving performance evaluations, and providing staff members with training opportunities and guidance
Monitoring agents for attendance and other disciplinary issues, such as cell phone use, personal calls, and employee performance of job function
Create and implement weekly work schedule for agents
Handles any escalated customer service issues that may arise
Direct and observe Agents to ensure performance of tasks and customer service levels are being met

Benefits:

Supplemental pay types:

Weekly day range:

Work setting:

License/Certification:

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