Auto Parts Sales Representative - PA

Auto Parts Sales RepresentativeLocation: On-site in Harrisburg, PAEmployment Type: Full-Time | Non-ExemptPay: $16.00 to $18.00 per hour, based on experienceSchedule: Monday to Friday 8:00am - 5:00pm Position SummaryThe Auto Parts Sales Representative will interact with "call-in" customers by providing product and service information over the phone in a timely and friendly fashion. This individual will rely on excellent knowledge of company products and programs along with their personal car knowledge to better serve the customer bas and will assist in resolving product and service issues.Key ResponsibilitiesRespond to customer inquiries via phone, email, and live chat regarding products, orders, and servicesProvide timely and accurate information on order status, returns, and general product questionsUpdate and maintain customer account information in internal systemsResolve product or service concerns with professionalism and empathyAssist in processing orders placed in-person, online, or over the phoneHandle payment information and address updates securely and accuratelyGenerate return labels and coordinate with vendors as neededRecord and track all customer interactions and escalate complex issues appropriatelyProvide showroom counter support (on-site only)Perform general administrative support tasks as assignedRequired QualificationsHigh school diploma or GEDMinimum of 1 year experience in a call center or customer service environmentProficiency in Microsoft Word, Excel, and OutlookStrong verbal and written communication skillsAbility to manage multiple systems and customer interactions simultaneouslyCalm and effective communication skills, especially when resolving customer concerns BenefitsHourly Rate: $16.00 - $18.00 per hour, commensurate with experienceBonus Program: Eligible after 6 monthsPaid Time OffMedical, Dental, & Vision Insurance (affordable options)Health Savings Account with company contributionLife & Short-Term Disability Insurance401(k) Plan with 4% company match and profit sharingCompany Paid HolidaysEmployee Assistance ProgramCasual dress Who We AreFounded in 1985 by two friends and their shared passion for classic Mustangs, CJ Pony Parts is committed to empowering the automotive community to enjoy the restoration and performance hobby. Our culture is built on our core values of Teamwork, Respect, Customer Service, Integrity, and Innovation. We're proud to be a trusted name in automotive parts and accessories-and we're growing! Equal Opportunity EmployerCJ Pony Parts is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.E-Verify: CJ Pony Parts uses E-Verify to confirm the employment eligibility of all new hires.