Auto Repair Shop Manager/Service Writer

Best Price Auto

Coram, New York

JOB DETAILS
SALARY
$800–$1,600
SKILLS
Administrative Skills, Automotive Industry, Automotive Repair and Maintenance, Billing, Calendar Management, Communication Skills, Computer Skills, Customer Satisfaction, Customer Support/Service, Documentation, Insurance, Leadership, Maintenance Services, Multitasking, Negotiation Skills, Performance Metrics, Quality Control, Record Keeping, Repair Orders, Resolve Customer Issues, Retail Management, Sales, Team Lead/Manager, Up-Selling, Writing Skills
LOCATION
Coram, New York
POSTED
30+ days ago
Key Responsibilities:
Customer Service & Sales:
  • Greet customers and listen to vehicle concerns
  • Create repair orders and explain services clearly
  • Provide repair estimates and get customer approval
  • Upsell recommended maintenance and repairs
  • Handle complaints and ensure customer satisfaction

Shop Management:
  • Schedule appointments and manage workflow.
  • Assign jobs to technicians.
  • Order parts and track inventory.
  • Monitor labor hours and productivity.
  • Ensure quality control before vehicle delivery.

Administrative Duties:
  • Prepare invoices and collect payments.
  • Work with insurance companies when needed.
  • Maintain service records and documentation.
  • Track daily/weekly sales and performance metrics.

Skills Required:
  • Strong communication and customer service skills.
  • Basic automotive knowledge.
  • Sales and negotiation ability.
  • Leadership and team management.
  • Organization and multitasking.
  • Computer skills (shop management software).

About the Company

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Best Price Auto