Job Purpose
The Auto Technician supports the Vehicle Program by diagnosing and repairing fleet and donated vehicles efficiently and accurately. This role ensures vehicles meet state and federal requirements, maintains accurate documentation, supports production operations, and contributes to a safe, clean, and mission-aligned work environment while providing quality internal and external customer service.
Essential Functions
• Diagnose mechanical and electrical issues in fleet and donated vehicles • Perform quality automotive and small-engine repairs in compliance with state and federal regulations • Complete required production, regulatory, and inventory documentation accurately and timely • Maintain a safe, organized, and clean work environment • Support production operations and teamwork across the Vehicle Program
Job Responsibilities
Vehicle Diagnostics & Repair
• Diagnose and repair vehicle systems including engine repair, automatic transmission, manual drivetrain and axles, suspension and steering, brakes, electrical systems, heating and air conditioning, engine performance, and exhaust systems • Fabricate parts, tools, or accessories as needed to complete repairs • Perform limited small-engine repairs, including power sports, tractors, and marine applications
Production & Operational Support
• Serve as a backup for other production roles (e.g., Auto Technician, Lot Technician) as needed • Assist with Work Experience Program (WEP) students • Propose improvements to enhance efficiency, safety, teamwork, and customer service
Customer Service & Communication
• Assist with purchased donations and related paperwork • Communicate completed repairs clearly, accurately, and professionally to internal and external customers
Safety & Compliance
• Comply with all federal and state regulations, as well as Rawhide and Vehicle Program policies and procedures • Assist in identifying, investigating, and resolving safety concerns
Inventory & Recordkeeping
• Monitor inventory levels and purchase needed tools and supplies • Research vendors and sources to control costs • Complete required paperwork, data entry, and production records
Maintain Professional and Technical Knowledge
• Completing required trainings • Attending educational workshops • Reviewing professional publications
Establish Personal Networks
• Participating in professional societies
Protects the Credibility of the Rawhide Mission
• Complying with the Rawhide standard of conduct • Setting an example, in words and actions, that is consistent with the values and beliefs of Rawhide
Contributes to Team Effort
• Performing other duties as directed or assigned by supervisor
Qualifications
1-3 years of experience as an automotive technician, mechanic, or in a related field Demonstrated experience diagnosing and repairing vehicles Strong administrative, documentation, and customer service skills Ability to work collaboratively in a production-focused environment
Working Conditions
Work is primarily performed in a vehicle shop environment This role may require standing, bending, lifting, and use of tools and equipment Exposure to noise, fumes, and mechanical equipment consistent with automotive repair work Occasional work with students and cross-functional teams
Benefit Overview
Competitive Pay Medical, Dental & Vision Insurance Competitive 401k plan 10 paid Holidays PTO, VTO, Wellness Day, & Floating Holiday 5 Weeks Paid Sabbatical Leave Onsite Café (New London) Tuition Reimbursement Nature Trails/Waterfront on 600+ acres (New London) Onsite Fitness Center and Gymnasium (New London) Employee Assistance Program (EAP) Jury Duty Leave Bereavement Leave Paid Benefits for Birth or Adoption