Autobody CSR

Position Overview:

CSN Collision is seeking an energetic and customer-oriented Autobody Customer Service Representative (CSR) to join our dynamic team. The CSR will be the first point of contact for our customers, providing exceptional service and support throughout the repair process. Our ideal candidate thrives in a fast-paced environment and can effectively communicate with clients, manage their expectations, and coordinate scheduling for repair services.

Key Responsibilities:

• Greeting customers and providing them with information about our services.
• Creating and maintaining repair orders, scheduling appointments, and ensuring timely communication with customers regarding the status of their repairs.
• Handling customer inquiries and resolving issues promptly and professionally.
• Collaborating with technicians and the management team to ensure quality repairs are completed on time.
• Processing insurance claims and assisting customers with paperwork and necessary documentation.
• Ensuring customer satisfaction by following up after service completion to confirm satisfaction and address any concerns.