Automation Engineer

StratAcuity Staffing Partners Inc

Raleigh, NC

JOB DETAILS
SALARY
SKILLS
Automation, Automation Engineering, Business Operations, Business Processes, Career Counseling, Customer Support/Service, Error Handling, Genetics, IT Service Management (ITSM), Incident Management, Internet Search, Legal, Multiplatform/Cross-Platform, Operations Processes, Performance Analysis, Requirements Management, Scalable System Development, ServiceNow, Time Management, Use Cases, VMS Operating System
LOCATION
Raleigh, NC
POSTED
13 days ago

Job#: 3037686

Job Description:

Bachelor Degree:

(Required, Preferred or Not Required)PreferredRole Responsibilities:

(what they will be doing)The Flow Designer / Automation Engineer is responsible for designing and implementing automated workflows that operationalize service-aware processes across the platform. This role converts operational procedures, governance requirements, and service intelligence into structured, executable workflows that drive consistent, reliable outcomes. The Flow Designer / Automation Engineer focuses on how work is executed-ensuring that processes are automated, standardized, and aligned to service-aware principles.

Workflow Design & Automation Development

  • Design, build, and maintain workflows using Flow Designer and related automation capabilities
  • Develop reusable flows, subflows, and actions for enterprise-scale use cases
  • Ensure workflows are modular, maintainable, and aligned to platform standards

Process Automation & Translation

  • Translate business and operational processes into automated workflows
  • Eliminate manual coordination by automating decision points and execution steps
  • Align workflows to service dependencies and operational realities

Governance Automation & Policy Enforcement

  • Embed governance rules and approval models into workflow logic
  • Prevent incomplete, non-compliant, or unauthorized actions
  • Enforce service ownership, lifecycle, and control requirements through automation

Change & Incident Workflow Enablement

  • Build workflows supporting change lifecycle, including validation, approvals, and execution gating
  • Enable incident routing, triage, and enrichment workflows
  • Use service context for accurate execution and routing decisions

Automation Reliability & Error Handling

  • Design workflows with error handling, retry, and fallback logic
  • Ensure automation is resilient and safe for production use
  • Define and document failure conditions and recovery approaches

Automation Optimization & Continuous Improvement

  • Monitor workflow performance and execution outcomes
  • Improve workflows to reduce cycle time and eliminate inefficiencies
  • Standardize automation patterns for reuse and consistencyMust Have Sklls/Prior Experiences:

(Vendor should not submit any candidate that does not have these skills/prior experience.)Extensive experience designing and implementing workflows in ServiceNow Flow Designer or similar platforms.

Strong understanding of workflow orchestration and process automation principles.

Experience translating business requirements into automated solutions.

Proven ability to build scalable and reliable automation in enterprise environments.Plus/Nice to Have Sklls/Prior Experiences:

(Hiring Manager DOES NOT require these skills/ prior experience. However candidates with any of these will be looked at first.)Experience supporting service-centric or Service-Aware operating models.

Familiarity with governance automation and policy-as-code concepts.

Experience with ITSM processes such as change and incident management.

Background in regulated or complex enterprise environments.Critical Screening Questions and Answers:

(Used by Supplier to Get Best Fit. Suppliers will provide the candidate answers to these questions as part of resume submittal to VMS)

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Location:

Raleigh, NC, US

Job Type:

Engineering and Technicians

Date Posted:

June 9, 2026

Pay Range:

$115 - $115 per hour

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About the Company

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StratAcuity Staffing Partners Inc