Automation Support Engineer

At Superior Industries, our Automation Support Engineers are part of a forward-thinking team that embraces bold ideas, takes ownership, and leads with a heart of service. The equipment we build helps shape the infrastructure the world depends on-and in this role, you'll play a key part in keeping it running at its best.

Job Description

Key responsibilities for an Automation Support Engineer:

• Troubleshoot & Support

• Diagnose and repair PLC programs and electrical systems-both remotely and in the field

• Provide expert guidance to field techs and third-party contractors

• Field & Program Optimization

• Recommend and implement electrical design improvements

• Update and properly archive control programs for future use

• Customer & Case Management

• Respond to service requests within 2 hours

• Manage support cases from issue logging to resolution-communicating clearly throughout

• Parts, Warranty & Quality Support

• Coordinate work orders, warranty claims, and part replacements

• Verify dealer work and initiate internal quality cases to ensure long-term fixes

• Collaboration & Communication

• Work cross-functionally with engineering, operations, sales, and service teams

• Ensure safety standards and strong internal customer service are always maintained

Compensation

The starting pay range for this position is $100,000 - $120,000. Final compensation will depend on various factors including: skills, experience, and location.

Location

Candidates must be based in the United States, with a preference for those who can work out of one of our Superior facilities. Please note that this position is not eligible for visa sponsorship.

Employee Benefits

• Weekly paycheck
• Medical insurance - company covers 75% of premiums
• Dental and Vision Insurance
• Paid vacation
• Company paid life insurance
• 401K retirement account with 5% company match

Qualifications

• A degree in Electrical Engineering (or related field) - or 5+ years of proven, hands-on experience in automation and controls
• Strong proficiency in PLC programming (Allen Bradley), drive systems (like ABB), and interpreting complex schematics
• Solid grasp of electrical, mechanical, and hydraulic systems, including key concepts like power, torque, and flow
• Experience diagnosing machine issues, optimizing performance, and integrating multi-system solutions
• Excellent communicator and problem-solver who thrives in a fast-paced, team-driven environment
• Willing and able to travel up to 10 weeks per year (80% internal / 20% external), supporting field teams when it matters most

Traits of Our Successful Employees

• Embrace Core Values: Serving Others, High Integrity, Strong Work Ethic, Culture of Opportunity & Long-Term Relationships
• Attention to detail and safety
• Exhibit good communication skills when working with co-workers
• Willingness to help where necessary