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Automation Support Technician

DM Burr

Flint, Michigan

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JOB DETAILS
SKILLS
Analysis Skills, Artificial Intelligence (AI), Automation, Communication Skills, Customer Support/Service, Housekeeping/Cleaning, Identify Issues, Lift/Move 50 Pounds, Maintenance Services, Mobile Applications, Multitasking, Physical Demands, Problem Solving Skills, RMON, Record Keeping, Remote Access, Resolve Customer Issues, Technical Writing, Training/Teaching, Willing to Travel
LOCATION
Flint, Michigan
POSTED
10 days ago
Position Available: Automation Support Technician
 
Schedule: Full Time, Monday through Friday, must have 1st and 2nd shift availability.
 
Wage: Starting at $25.00/hour
 
Location: Based out of our Corporate Office in Flint, MI, but will be traveling to various locations throughout the United States. 
 
Job Summary:
We are seeking a skilled and dedicated Automation Support Technician to join our team. This role involves servicing, implementing, and troubleshooting our advanced autonomous robotic floor scrubbers and vacuums. The ideal candidate will have a strong technical background and a passion for innovative cleaning technologies.
 
Key Responsibilities:
  • Installation and Implementation:
    • Set up and configure robotic floor scrubbers and vacuums at various client locations.
    • Customize cleaning plans and path planning modes to meet specific facility requirements.
  • Maintenance and Troubleshooting:
    • Perform routine maintenance and repairs on robotic floor scrubbers and vacuums.
    • Diagnose and resolve technical issues, ensuring minimal downtime.
    • Utilize remote access tools and mobile apps for monitoring and troubleshooting.
  • Customer Support:
    • Provide training and support to clients on the operation and maintenance of the robotic floor scrubbers and vacuums.
    • Address customer inquiries and concerns promptly and professionally.
  • Technical Documentation:
    • Maintain detailed records of service activities, including maintenance logs and troubleshooting guides.
    • Update technical documentation as needed.
  • Innovation and Improvement:
    • Stay updated on the latest advancements in robotic cleaning technology and products.
Qualifications:
  • Education:
    • Associate degree preferred.
  • Experience:
    • Proven experience in servicing and maintaining robotic or automated equipment.
    • Familiarity with AI-powered systems and autonomous navigation technologies.
  • Skills:
    • Strong problem-solving and analytical skills.
    • Excellent communication and customer service skills.
    • Ability to work independently and manage multiple tasks.
    • Proficiency with remote monitoring and control software.
  • Physical Requirements:
    • Ability to lift and move equipment weighing up to 50 lbs.
    • Willingness to travel to client sites as needed.

About the Company

D

DM Burr

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