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Automobile Service Writer/Manager

EEG Management

  • Osseo, Minnesota
  • 30+ days ago
  • $45,000–$65,000
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Skills

  • ASEunmatched
  • Automotive Managementunmatched
  • Automotive Repair and Maintenanceunmatched
  • Automotive Technologyunmatched
  • Budget Managementunmatched
  • Claims Processingunmatched
  • Communication Skillsunmatched
  • Cost Estimatesunmatched
  • Customer Relationsunmatched
  • Customer Satisfactionunmatched
  • Customer Support/Serviceunmatched
  • Documentationunmatched
  • Driver's Licenseunmatched
  • High School Diplomaunmatched
  • Insurance Claimsunmatched
  • Interpersonal Skillsunmatched
  • Maintenance Servicesunmatched
  • Mapleunmatched
  • Microsoft Officeunmatched
  • Operationsunmatched
  • Order Managementunmatched
  • Organizational Skillsunmatched
  • People Managementunmatched
  • Performance Analysisunmatched
  • Performance Metricsunmatched
  • Problem Solving Skillsunmatched
  • Repair Ordersunmatched
  • Resolve Customer Issuesunmatched
  • Salesunmatched
  • Time Managementunmatched
  • Writing Skillsunmatched

Description

Job Title: Automobile Service Writer/Manager.

Location: Maple Grove Bp.
Job Type: Full-Time

Position Overview:

We are seeking a knowledgeable and customer-focused Automobile Service Writer/Manager to oversee daily operations of our service department. This role combines strong customer service skills with technical understanding of automotive repair and maintenance. The Service Writer/Manager will act as the liaison between customers and technicians, ensuring a smooth workflow, accurate repair documentation, and a high level of customer satisfaction.

Key Responsibilities:
  • Greet customers, listen to their concerns, and accurately document vehicle issues.
  • Create, explain, and manage repair orders with clarity and professionalism.
  • Provide cost estimates, timelines, and obtain customer approval for services.
  • Assign and schedule work to technicians based on skill, availability, and priority.
  • Monitor repair progress and communicate updates to customers.
  • Ensure all services are completed accurately, on time, and within budget.
  • Handle warranty claims, insurance paperwork, and parts ordering as needed.
  • Maintain a clean, safe, and organized service area.
  • Train, supervise, and support service staff to meet performance goals.
  • Promote additional services, preventive maintenance, and dealership/ shop specials.
  • Resolve customer complaints with professionalism and efficiency.
  • Track department performance metrics, including sales, productivity, and customer satisfaction.

Qualifications:
  • High school diploma or equivalent (Associate’s or Bachelor’s degree a plus).
  • 3+ years of experience as a Service Writer, Advisor, or Automotive Service Manager.
  • Strong understanding of automotive systems, diagnostics, and repair processes.
  • Excellent communication and interpersonal skills.
  • Proven ability to manage staff and delegate effectively.
  • Proficiency with automotive software (e.g., Reynolds & Reynolds, CDK, Mitchell, etc.) and MS Office.
  • Strong organizational and problem-solving skills.
  • Valid driver’s license and clean driving record.

Preferred Skills:
  • ASE certification or equivalent industry certifications.
  • Previous management or supervisory experience.
  • Sales and customer service background.

Compensation & Benefits:
  • Competitive base salary plus performance-based incentives.
  • Health, dental insurance.
  • Paid time off and holidays.
  • 401(k) retirement plan.
  • Employee discounts on parts and services.

Numbers & Facts

LocationOsseo, Minnesota
Salary$45,000–$65,000

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