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Automotive Advanced Service Technician

FastLap Group, LLC

Melbourne, FL

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JOB DETAILS
SKILLS
ASE, Automotive Industry, Automotive Repair and Maintenance, Communication Skills, Customer Experience, Customer Satisfaction, Customer Support/Service, Dental Insurance, Establish Priorities, Leadership, Maintenance Services, Mentoring, Quality Management, Quality Metrics, Service Delivery, Vision Plan
LOCATION
Melbourne, FL
POSTED
6 days ago
Description

Cassels Garage in Melbourne, FL is seeking an AutomotiveAdvanced Service Technician.

Company Overview:
At Cassels Garage in Melbourne, we are redefining the tire and automotive service experience through a technology-forward approach, prioritizing customer satisfaction and workforce engagement. We are committed to fostering a culture where our teammates drive the highest levels of customer satisfaction.

Opportunity:
Join a customer and workforce-centric company dedicated to excellence in automotive service. Your expertise, leadership, and commitment to excellence will drive our success and uphold our reputation as a leader in the automotive service industry.

Position Overview:
As an Advanced Service Technician at Cassels Garage you hold a pivotal position in upholding our commitment to excellence in automotive service. Your role extends beyond technical prowess and professionalism to encompass a deep dedication to providing the highest levels of customer service, guiding customers through informed vehicle repair decisions with transparency and clarity. Your expertise in vehicle repair, combined with a firm grasp of productivity standards sets the standard for operational efficiency and customer satisfaction.

Key Responsibilities:
  • Demonstrate mastery in automotive service repair, ensuring that vehicles are repaired to meet manufacturer specifications and company's standards of quality and customer experience.
  • Provide exceptional customer service by engaging with customers in a transparent and informative manner, guiding them through service decisions with clarity and professionalism.
  • Embrace and uphold productivity standards based on flag hour principles, maximizing efficiency without compromising on quality.
  • Mentor junior technicians, sharing knowledge and expertise to support their growth and development within the operation.
  • Collaborate with the service team to streamline operations and ensure the seamless delivery of automotive services that exceed customer expectations.
  • Maintain awareness of evolving vehicle technologies and industry developments
Qualifications:
  • ASE Certified with a proven record of accomplishment of excellence in vehicle repair and customer service.
  • Proficient in productivity standards based on flag hour principles, with a focus on operational efficiency while maintaining high-quality standards.
  • Effective communication skills and the ability to convey complex technical information to customers clearly and understandably.
  • Demonstrated leadership abilities and a commitment to mentoring and developing apprentice and junior technicians.
  • Dedication to upholding the company's standards of excellence in automotive service and customer experience.
Benefits:
  • We Offer Weekly Payroll
  • Retirement Services of 401(k) or Roth
  • Medical, Dental and Vision insurance options
  • Employer Paid Life Insurance Plan up to $50,000
  • Employee, Dependent and Supplemental Insurance
  • Accrual of Paid Time Off in first year and Paid Holidays
  • Employee Assistance Program


Employment Eligibility:

A formal Application for Employment and Background Screening Authorization is required.

Applicants must hold a current and valid driver's license.

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

About the Company

F

FastLap Group, LLC

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