Automotive BDC Associate - Mercedes-Benz Chesterfield

Job Description

Mercedes Benz Chesterfield is seeking a Business Development Associate with excellent customer service and phone skills to join our elite team. Candidates should have call center experience or experience in a similar role in an automotive dealership setting.

Schedule for this role is Monday through Friday, 8:30AM - 5:30PM, and some Saturdays will be required.

Experience Everything MileOne has to Offer:

• Competitive compensation
• Training and mentoring
• Great opportunities for advancement
• Positive, success driven work environment

Summary:

As a Business Development Manager you will respond to internet customer inquiries, handle the leads, the internet listings, make follow up phone calls and set up appointments with potential customers for the sales team to take over the selling process. You will be responsible for both new & pre-owned internet car sales.

Our MileOne Employee Advantage:

MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.

MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.

Essential Duties:

• Receive all inbound sales calls and set appointments in the sales department.
• Support on-line customers by setting appointments.
• Proactive reach out to leads to try to schedule appointments.
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.

Qualifications:

• 2 years of call center experience and customer service skills; or relevant dealership experience in a similar role
• Ability to multi-task
• Establish personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals
• Great attitude with a high-energy personality

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.

By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.

#STL