Automotive Business Development Representative / Call Center RepresentativeWe are seeking honest and dynamic Internet Sales and Service/Business Development Representatives to manage customer leads for vehicles and drive customers to our world‑class brand locations throughout Michigan. You will be trained in our lead management/sales and service approach to create a wonderful experience for our customers as you help them get connected with our sales and service team to provide them with excellent customer service.Essential Duties & ResponsibilitiesReceive and respond to web‑based electronic inquiries (leads) and related callsManage existing customer database and incoming sales and service calls resulting from prospects and customers visiting the dealership websiteSet dealership appointments and achieve lead‑to‑dealership conversion, sell products based on department standardsEnter all prospect communications, notes, records, and customer appointment data into the CRMMaintain tracking boards showing Internet sales updated each day of the monthPrepare reports showing appointments scheduled, customer appointments kept, and customer sales based on leads receivedAttend regular sales meetings for both the dealership and the eSales departmentBenefits & PerksCompetitive hourly pay with commission‑based compensationEmployee Referral ProgramEmployee discounts on sales and serviceMedical, Dental, Vision, Employer‑Paid Life/AD&DEmployee Assistance Program and Pet InsuranceVoluntary benefits such as Flexible Spending Account, Life/AD&D, Short‑Term and Long‑Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection401(k) with employer match and Holiday Savings Program with employer matchPaid Time Off and holiday paySkills & QualificationsBuild rapport with customersWork well in a team atmosphereExcellent verbal, written, and communication skillsHigh degree of integrity and professionalismStrong work ethic, enthusiasm, entrepreneurial spiritOrganize, prioritize, and multi‑task efficientlyManage time effectively, work independently and be self‑motivatedEducation & ExperienceHigh school diploma or GED certificate preferredOne to three years related experience and/or training, or equivalent combination of education and experienceTwo years of experience in customer service (Automotive not required)Proficiency with MS Office (Word, Excel) and internet browsersPhysical RequirementsProlonged periods sitting at a desk and working on a computerAbility to lift 15 pounds at timesAccess and navigate each department at the organization's facilitiesLaFontaine Automotive Group is an equal opportunity employer.#J-18808-Ljbffr