Business Development Representative (BDC Representative)
Customer Service | Career Growth | High-Energy Team Environment
Krause Auto Group
Be the First Connection in a Customer’s Buying Journey
Krause Auto Group is looking for energetic, customer-focused, and motivated individuals to join our growing Business Development Center (BDC) team. If you enjoy helping people, communicating with customers, and working in a fast-paced environment, this is a great opportunity to build a rewarding career in the automotive industry.
For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. We believe our employees are more than just a number—we support individual development, promote from within, and celebrate success across every department.
With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.
Why You’ll Love It Here
- Fast-paced, team-oriented environment
- Career advancement opportunities—we promote from within
- Great opportunity to grow into sales or management roles
- Family-owned and operated culture
- Long-term career stability
- Employee discounts on vehicles, parts & service
- Paid training and ongoing support
Benefits We Offer
- Free health insurance option available
- 401(k) with company match
- HSA company contributions
- Dental & vision insurance available
- Paid vacation, PTO, and holidays
- Employee discounts on products and services
- Supportive leadership and team environment
What You’ll Do
As a Business Development Representative, you’ll serve as the first point of contact for customers interested in our vehicles and services while helping create an outstanding dealership experience.
- Answer inbound customer calls, internet inquiries, and live chat requests
- Schedule and confirm sales appointments for the dealership team
- Respond quickly and professionally using phone, email, text, and CRM communication tools
- Provide customers with initial vehicle and dealership information
- Assist customers with basic financing information and next steps
- Follow up consistently with leads that are not yet ready to purchase or missed appointments
- Maintain accurate customer records and daily activity within the CRM system
- Work closely with sales teams and dealership leadership to improve customer experience and appointment success
- Participate in team meetings, training, and process improvement sessions
What You Bring
- Previous customer service, call center, retail, hospitality, or sales experience preferred
- Strong communication and relationship-building skills
- Positive attitude and team-oriented mindset
- Professional, friendly, and confident demeanor
- Comfortable working with computers, CRM systems, email, and texting platforms
- Ability to multitask and stay organized in a fast-paced environment
- Strong work ethic and willingness to learn and grow
Requirements:
- Valid driver’s license
- High school diploma or equivalent preferred
Why Krause Auto Group?
- Over 30 years of automotive success
- Family-owned and operated organization
- Promote-from-within culture with real career advancement opportunities
- Leadership team committed to employee development and success
- Opportunity to grow with some of the most recognized automotive brands in the world
Perfect For Candidates With Backgrounds In:
- Customer service
- Hospitality
- Retail sales
- Call centers
- Appointment setting
- Banking or phone support roles
- Automotive sales support
Our Commitment to You
Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.