Call Centers, Computer Skills, Customer Relationship Management (CRM) Systems, Customer Support/Service, Dental Insurance, Health Insurance, Online Chat, Process Development, Sales, Scripting (Scripting Languages), Team Player, Telephone Skills, Telesales, eCommerce Sales
Automotive BDC Associate
SONS Auto Group is looking for an Internet Sales Associate for our busy call center. We treat each customer's needs with concern and have a loyal customer base.
SONS Auto Group has achieved tremendous growth over the past few years. If you are ready to make a positive change in your life and want to be considered for this exciting position, apply immediately! All applications will be kept in strict confidence.
What We Offer:
- Employee & Family purchase program
- Medical and Dental Insurance
- 401(k)
- Paid Vacation
- A fair and safe family-run business environment
Responsibilities: - Answer customer calls and establish follows-up with service appointments
- Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
- Provide customers with initial product information & direct them to the appropriate dealership resources
- Present initial financing options based on customer needs
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management
- Utilize CRM tracking system daily
Qualifications: - At least one previous role based in strong customer service experience
- Team player attitude
- Prompt and courteous
- Enthusiastic personality
- Must have strong computer skills
- Willing to submit to a pre-employment background check & drug screen
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