Automotive Client Specialist Audi

Job Description

Audi of Lynbrook

Client Relations & Renewal Specialist 
We are a rapidly growing luxury brand committed to delivering exceptional service to every client. As we expand, we are seeking a polished yet forward-thinking Client Relations & Renewal Specialist to join our team. Our clients expect the highest standard of professionalism, attention and care — and we expect the same from our team. 

                                 Friendly work schedule, 40 hour work week, 5 days a week.
                                                             Salary Plus Bonus Pay Plan.

ROLE OVERVIEW
As a Client Relations & Renewal Specialist, you will be the trusted voice of our brand, managing client accounts and ensuring continued engagement with our services. Your role centers on personalized outreach, thoughtful communication, and high-touch relationship management with clients who are nearing renewal. This is a relationship-driven position. 

Product Mastery & Professional Development:

• Exceptional communication skills — warm, articulate, poised, and confident.
• Naturally persuasive in a refined, non-pressured manner.
• Creative thinker who understands personalization and the luxury guest experience.
• High level of professionalism, discretion, and emotional intelligence.
• Become the go-to vehicle expert! You’ll master every detail of our product lineup—from cutting-edge features to custom packages—building unbeatable confidence in new and pre-owned models.
• Participating in training programs, seminars, and professional development opportunities.

Qualities we’re looking for: 

• You’re a powerhouse communicator—organized, personable, and always ready to engage with clarity and confidence.
• You show up sharp and professional, representing Empire with pride in business attire and attitude.
• Punctuality is your promise. You bring consistency, reliability, and an ironclad commitment to being on time.
• You lead with empathy, understanding that listening is just as important as guiding.
• You thrive in high-gear environments, driven by results and powered by a strong work ethic.
• You build trust with every interaction, offering exceptional customer service rooted in knowledge, care, and professionalism.
• You bring valuable industry insight, backed by at least one year of automotive experience.
• Your positivity is contagious. Friendly, reliable, and team-oriented—you’re the kind of person people want on their side.
• You welcome growth, embracing constructive feedback as a launchpad for continuous improvement.
• You’re adaptable and dependable, with the flexibility to work weekends and holidays when needed.
• You’re tech-savvy and efficient, juggling tasks while navigating Microsoft Office and dealership systems with ease.
• You take pride in your space, keeping your work area clean, organized, and detail-focused.
• Your career tells a story of stability and momentum, showing consistent growth and commitment wherever you’ve worked.

The job descriptions and responsibilities above will be required but not limited to any other job- related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only  do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward.  Come grow with us!

Benefits

Free world-class sales training classes
401(K) Plan
Paid Time Off (PTO)
Competitive Pay Plans
Health Insurance
Dental Insurance
Vision Insurance
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