Company OverviewFounded in 1978 in Denver, CO, Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers, serving over 2 million customers annually across 300+ global locations. Our Certified Pit Crews deliver an exceptional service experience with speed and precision, trained through our proprietary Grease Monkey® Technician Training & Certification Program.Position OverviewThe Automotive Technician/Customer Advisor is an hourly position responsible for delivering exceptional customer service, performing light clerical duties, and assisting with vehicle servicing in a Grease Monkey® center.Key ResponsibilitiesCustomer Service & Advisory
- Greet customers, explain wait times, answer phone inquiries, and assist managers with resolving issues.
- Educate drivers on fluid/filter conditions, available services, promotions, and product guarantees.
- Review completed service order tickets at checkout, process credit card/cash payments, and thank departing customers.
- Encourage customer feedback and manage follow-up quality assurance calls.
Vehicle Service & Courtesy Operations
- Perform courtesy, hood, and pit work as needed using the Echo System.
- Prep vehicles: place protective seat covers/floor mats, guide vehicles into bays, and perform light checks.
- Vacuum interior, adjust tire pressure, clean exterior glass/mirrors, and inspect wiper blades.
- Prepare static reminder stickers, check oil pressure, reset oil indicator lights, and drive vehicles to the customer pickup area.
- Assist in documenting vehicle condition, pre-existing damage, or unusual findings.
Center Maintenance & Administration
- Maintain the customer waiting area: make fresh coffee, stock supplies, organize seating, and clean restrooms at least three times daily.
- Keep the front office tidy, sanitize computers, organize files, stock service tickets, and log vendor shipments.
- Perform general shop cleaning, attend crew meetings, wear required safety gear, and run errands as assigned.
Qualifications
- Excellent customer service, verbal, and written communication skills.
- Basic literacy, math, keyboarding, and computer entry skills.
- High attention to detail and accuracy.
- Solid knowledge of automotive systems and ability to explain them clearly to customers.
- Experience as a service writer is a plus (pay is based on experience).
- Must have reliable transportation.
Physical & Working Conditions
- Physical Demand: Standing/walking up to 10 hours a day; frequent climbing, stooping, crouching, reaching, and handling. Corrected vision and hearing required.
- Environment: Exposure to outdoor weather elements, shop noise, and vehicle exhaust fumes throughout shifts.
- Equipment Used: Computers, POS/credit card terminals, vacuums, tire pressure gauges, and window cleaning tools.
Benefits & Perks
- Employee discounts on services
- Flexible scheduling
- Career advancement opportunities
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.