Automotive Customer Service

Automotive Customer Service

LHH Recruitment Solutions is seeking a Customer Service Representative to join a lending and loan processing team with a well known organization in Albuquerque. This position is ideal for someone with customer service, lending, finance, automotive, banking, or loan-processing experience who is comfortable working with documentation and ensuring all required information is accurate and complete during the loan process. This is fully onsite, Monday-Friday and is paying up to $23/hjr DOE.

Responsibilities

• Provide professional and friendly customer service throughout the lending and loan-closing process
• Review, collect, and process documentation required for loan closings
• Work with documents such as MVD paperwork, GAP information, warranties, insurance binders, proof of income, and other lending-related documentation
• Verify information for accuracy, completeness, and compliance with established procedures
• Assist customers with questions regarding documentation and loan-processing requirements
• Enter and update customer and loan information accurately in internal systems
• Communicate with customers and internal teams to obtain missing or incomplete documentation
• Maintain organized electronic and paper records
• Follow established lending, documentation, and customer-service procedures
• Provide timely follow-up to ensure loans move efficiently through the processing and closing stages

Qualifications

• Previous customer service, loan processing, lending, banking, automotive finance, or administrative experience
• Exposure to lending or loan-closing documentation is strongly preferred
• Familiarity with documents such as MVD forms, GAP, warranties, insurance binders, and proof of income is a plus
• Strong attention to detail and accuracy
• Comfortable reviewing and processing a high volume of documentation
• Strong computer and data-entry skills
• Professional communication skills and a customer-focused approach
• Ability to work Monday-Friday, fully onsite in Albuquerque

Interested? Apply now!

Pay Details: $21.00 to $23.00 per hour

Search managed by: Cassandra Nienow

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.