Automotive Customer Service Representative / Accounting Clerk

Customer Service Representative / Accounting Clerk

Our busy body shop is currently searching for an outgoing Customer ServiceRepresentative to join our team! The CSR / Accounting Clerk is responsible for answering and providing excellent customerservice to our customer base. 

• Deal directly with customers either by telephone, electronically or face to face
• Greet and assist customers and potential customers
• Work with a variety of insurance providers
• Answer phones, emails, and all inquiries
• Handle payments and transactions
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Process orders, credits and requests
• Direct requests and unresolved issues to the designated resource
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Performs other duties as assigned by supervisor

Requirements

Qualifications:

• Customer service experience required
• Some accounting experience required
• Good communication and people skills
• Strong computer skills
• Bodyshop or automotive knowledge preferred but not necessary
• Strong work ethic and ability to work with a team

Benefits

• Compensation is based on experience and is competitive with the retail automotive industry.
• We offer excellent benefits.

Our company maintains a strong policy of equalemployment opportunity for all associates.  We hire, train, promote andcompensate associates on the basis of personal and professional competence andpotential for advancement without regard for race, color, religion, sex,national origin, age, marital status, disability or citizenship, as well asother classifications protected by applicable federal, state or local laws.