Benefits:
Competitive salary
Free food & snacks
Paid time off
Training & development
Job Summary: We are seeking a dedicated and detail-oriented Customer Service Representative (CSR) to join our collision center team. The CSR will serve as the primary point of contact for customers, providing excellent service throughout the repair process. The ideal candidate is a strong communicator, organized, customer-focused, and able to learn new systems quickly. Prior collision center or body shop experience is preferred and training will be provided as neccessary.
Key Responsibilities:
Greet customers professionally and assist them in person, by phone, and via email
Schedule repair appointments and coordinate vehicle drop-offs and pick-ups
Maintain clear communication with customers regarding repair status, timelines, and updates
Work closely with estimators, technicians, and management to ensure smooth workflow
Handle insurance paperwork and assist with parts, materials, and other claim-related documentation
Accurately input and update customer and vehicle information in management systems
Ensure all customer files are complete, accurate, and organized
Resolve customer concerns in a professional and courteous manner
Maintain a clean, organized front office and reception area
Qualifications & Skills:
Strong customer service and interpersonal skills
Excellent verbal and written communication abilities
Detail-oriented with strong organizational skills
Ability to multitask in a fast-paced environment
Comfortable learning and using new computer systems
Team-oriented with a positive attitude
Prior collision center or body shop experience is preferred
Education & Experience:
High school diploma or equivalent preferred
Previous customer service experience required
Automotive, collision repair, or insurance experience is preferred
Additional Information:
More details regarding responsibilities, expectations, and compensation will be discussed during the interview.