Advertising Operations, Automotive Industry, Automotive Repair and Maintenance, Automotive Sales, Business Growth, Communication Skills, Corporate Policies, Customer Relations, Customer Support/Service, Leadership, Maintain Compliance, Marketing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Product Family, Microsoft Word, Multitasking, Operations, Performance Analysis, Performance Metrics, Regulatory Compliance, Repair Orders, Resolve Customer Issues, Revenue Growth, Revenue/Sales Reporting, Safety Compliance, Staff Training, Team Lead/Manager
Looking for a qualified high line new vehicle franchise dealership service director with a proven track record of large revenue growth while maintaining a high level of CSI.
As an Automotive Service Director at a dealership, you will oversee the daily operations of our service operations, ensuring that we grow our business and provide top-notch service to our customers. This role is vital in maintaining our reputation for quality and reliability in automotive care.
Responsibilities
- Manage the service department operations, including advertising, marketing, scheduling and workflow.
- Supervise and train service staff to ensure high-quality customer service.
- Develop and implement effective service writing practices to enhance communication with customers.
- Monitor repair orders for accuracy and completeness before finalizing services.
- Ensure compliance with safety regulations and company policies.
- Handle customer inquiries and resolve issues related to services provided.
- Analyze departmental performance metrics to identify areas for improvement.
Requirements
- Proven experience as an Automotive Service Director/Manager or similar role in the new vehicle franchise automotive industry for a minimum of 6 years.
- Strong leadership skills and professionalism required.
- General mechanical knowledge and understanding of automotive repair processes.
- Excellent communication skills for effective interaction with customers and team members.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Experience working for luxury dealerships required
- Experience with CDK software required.
- Proficiency in Microsoft Office products including Outlook, Excel, Word, and Teams required.
- Toyota/Lexus experience is a plus.
If you are passionate about the automotive industry and ready to lead a dedicated team, we invite you to apply today!
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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