Honda of Middleburg Heights Has an Immediate Opportunity for an Automotive Fixed Operations Administrator
Key Job Duties & Responsibilities:
- Support the Fixed Operations Director in Managing Day-to-day Administrative Operations Across the Service and Parts Departments.
- Monitor and Address Daily Accounting Tasks, Ensuring Financial Documentation and Departmental Records Balance Accurately.
- Manage the Rental and Loaner Car Fleet, Tracking Vehicle Availability and Overseeing Associated Documentation and Compliance.
- Monitor Operational Metrics, Compile Performance Reports, and Track Department Efficiency.
- Coordinate Documentation, Process Internal Repair Orders, and Manage Compliance Records.
- Maintain Clear Communication Between Department Managers, Technicians, and Advisors to Ensure a Smooth Workflow.
- Assist in Resolving Customer Service Escalations
- Verify Warranty Paperwork Accuracy. Assist in Warranty Documentation Submission.
- Assist with Service Call Queue Overflow to Ensure Incoming Customer Inquiries Are Handled Promptly and Professionally.
Benefits
- Medical, Dental & Vision Insurance
- 401k Plan + Match
- Life Insurance
- Short & Long Term Disability Insurance
Paid Time off and Vacation
Growth Opportunities
Paid Training
Employee Vehicle Purchase Plans
Discounts on Products and Services
Qualifications
High School Diploma or Equivalent
Highly Organized and Eagerness to Improve
Willingness to Take Initiative
Ability to Handle Multiple Tasks Easily
Ability to Provide Quality Customer Service
Work with All Levels of Employee
Clean Driving Record and Valid Driver’s License
We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.