Richmond Mitsubishi is seeking an experienced and motivated Parts & Service Manager to lead our Fixed Operations team. We are looking for a hands-on leader who understands dealership operations, knows how to build a strong team, and is focused on providing an exceptional customer experience while driving department profitability.
The ideal candidate will have automotive dealership experience and the ability to successfully oversee both the Service and Parts Departments.
Responsibilities
Oversee the daily operations of the Service and Parts Departments
Lead, train, motivate, and hold service and parts employees accountable
Ensure customers receive professional, timely, and high-quality service
Monitor department sales, gross profit, expenses, productivity, and overall profitability
Work to achieve and maintain strong CSI/customer satisfaction scores
Manage technician productivity, efficiency, scheduling, and workflow
Ensure repair orders are written accurately and completed in a timely manner
Monitor warranty claims and ensure manufacturer policies and procedures are followed
Maintain appropriate parts inventory levels and oversee ordering and inventory control
Monitor parts obsolescence, special orders, returns, and inventory accuracy
Establish and track department goals and performance expectations
Handle customer concerns and resolve issues professionally
Ensure proper communication between technicians, service advisors, parts personnel, sales staff, and management
Maintain a clean, organized, safe, and professional work environment
Ensure compliance with dealership and Mitsubishi policies and procedures
Identify opportunities to increase customer retention, service sales, and department profitability
Qualifications
Previous automotive dealership Service Manager, Parts Manager, Fixed Operations Manager, or similar management experience preferred
Mitsubishi dealership experience is a plus, but not required
Strong leadership and team-building skills
Knowledge of dealership service and parts operations
Strong understanding of automotive repair processes and terminology
Ability to analyze department performance, gross profit, expenses, and productivity
Excellent customer service and problem-solving skills
Strong organizational and communication skills
Comfortable working in a fast-paced dealership environment
Valid driver’s license and acceptable driving record
What We Offer
Competitive compensation
Performance-based earning opportunities
Paid vacation
Employee vehicle purchase discounts
Career growth opportunities
Supportive, team-oriented dealership environment
Established customer base
Opportunity to take ownership of and grow the Fixed Operations Department
Join Richmond Mitsubishi
We are looking for someone who doesn’t simply manage a department—we want a leader who will develop employees, take care of customers, improve processes, and grow the business.
If you have automotive dealership management experience and are ready to take the next step in your career, we would like to hear from you.
Apply today to join the Richmond Mitsubishi team!
Richmond Mitsubishi is an Equal Opportunity Employer.
Numbers & Facts
Location
Richmond, VA
Job Type
Full-time
Skills
Automotive Managementunmatched
Automotive Repair and Maintenanceunmatched
Automotive Salesunmatched
Business Growthunmatched
Communication Skillsunmatched
Customer Experienceunmatched
Customer Retention/Renewalunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Driver's Licenseunmatched
Health Insuranceunmatched
Inventory Levelsunmatched
Inventory Managementunmatched
Leadershipunmatched
Maintain Complianceunmatched
Operationsunmatched
Operations Managementunmatched
Organizational Skillsunmatched
Parts Salesunmatched
People Managementunmatched
Performance Analysisunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Productivity Managementunmatched
Profit & Lossunmatched
Repair Ordersunmatched
Resolve Customer Issuesunmatched
Safety/Work Safetyunmatched
Salesunmatched
Team Buildingunmatched
Team Lead/Managerunmatched
Team Playerunmatched
Time Managementunmatched
Vision Planunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.