Automotive Receptionist Audi

Job Description

Empire Automotive Group – Audi of Lynbrook  Receptionist (Full‑Time)

Be the welcoming voice that sets the tone for every customer interaction. Audi of Lynbrook is seeking a poised, upbeat Full‑Time Receptionist to serve as the first point of contact for our dealership, supporting both the Service and Sales departments.

This role goes far beyond managing the front desk. You’ll shape first impressions, create meaningful connections, and support a high‑performing team dedicated to delivering an exceptional customer experience. We’re looking for someone personable, detail‑oriented, and genuinely passionate about hospitality.

Resposibilities: 

Customer Reception & Communication

• Greet all Service and Sales customers with professionalism and warmth
• Answer and route incoming calls; respond to customer inquiries via CRM, phone, text, and email
• Proactively identify customer needs and ensure a smooth, welcoming experience

Service Department Support

• Review, confirm, and reschedule daily service appointments
• Ensure valid payments are collected, authorized, and accurately recorded
• Conduct outbound follow‑up calls to support CSI
• Document and track service concerns; escalate when needed

Sales Department Support

• Welcome showroom guests and support customer flow
• Assist with follow‑up calls and general customer communication
• Collaborate with sales staff to resolve questions and maintain strong cross‑department communication

Lead every interaction with trust, integrity, and a commitment to delivering an exceptional experience for every customer who walks through the door.

Qualifications & Requirements:

• Excellent communication, interpersonal, and organizational abilities.
• Professional appearance and demeanor in business attire, representing Empire with confidence.
• Strong listening skills and empathetic approach to customer interactions.
• Solid work ethic with the ability to thrive in a fast-paced, results-oriented environment.
• Proven track record of delivering exceptional customer service through expertise, trust-building, and a focus on satisfaction.
• Minimum of one year of experience in customer-facing or phone-based service roles.
• Friendly, enthusiastic, and reliable with a positive, team-oriented attitude.
• Receptive to constructive feedback and committed to ongoing personal development.
• Availability for Saturday–Sunday daytime schedule, with flexibility to support holidays if needed.
• Proficient multi-tasker with strong computer skills, including Microsoft Office.
• Maintains a clean, organized, and detail-oriented workspace.

The job descriptions and responsibilities above will be required but not limited to any other job-related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

                                                                Audi of Lynbrook 855 Sunrise Hwy, Lynbrook, NY 11563

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different manufacturing brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only  do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward.  Come grow with us!

Benefits

  401k Plan 

Paid time off (PTO) 

Competitive Pay Plans 

Health Insurance 

Dental Insurance 

Vision Plans 

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