Automotive Repair Floor Manager

Extreme Tires-n-accessories Llc

Sunrise, FL
9 days ago

Full-time

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Skills

Automotive Managementunmatched
Automotive Repair and Maintenanceunmatched
Coachingunmatched
Communication Skillsunmatched
Corporate Policiesunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Data Qualityunmatched
Driver's Licenseunmatched
Employee Retentionunmatched
Equipment Maintenance/Repairunmatched
Establish Prioritiesunmatched
Hand Toolsunmatched
High School Diplomaunmatched
Industry Standardsunmatched
Inventory Managementunmatched
Leadershipunmatched
Maintain Complianceunmatched
Maintenance Servicesunmatched
Mentoringunmatched
Multitaskingunmatched
OSHAunmatched
Operationsunmatched
Operations Managementunmatched
People Managementunmatched
Performance Managementunmatched
Performance Metricsunmatched
Productivity Managementunmatched
Profit & Lossunmatched
Quality Monitoringunmatched
Regulatory Complianceunmatched
Resolve Customer Issuesunmatched
Retail Managementunmatched
Revenue Growthunmatched
Safety Complianceunmatched
Safety Standardsunmatched
Safety/Work Safetyunmatched
Salesunmatched
Sales Supportunmatched
Staff Developmentunmatched
Team Lead/Managerunmatched
Team Playerunmatched
Time Managementunmatched
Tire Repairunmatched

Description

Benefits:

Employee discounts
Paid time off

Position Summary

The Floor Manager is responsible for overseeing the daily operations of the tire shop floor, ensuring efficient workflow, exceptional customer service, workplace safety, and highquality workmanship. This role supervises technicians, coordinates vehicle service activities, manages shop productivity, and helps drive sales while maintaining company standards.

Key Responsibilities

Operations Management

Oversee daily shop operations and workflow.
Assign work orders and prioritize jobs to maximize efficiency.
Monitor service quality and ensure all work meets company and industry standards.
Coordinate with service advisors and management to maintain smooth operations.
Ensure vehicles are completed on schedule and customers are kept informed of delays.

Team Leadership

Supervise tire technicians and shop personnel.
Train, mentor, and evaluate team members.
Enforce company policies, procedures, and performance expectations.
Foster a positive, productive, and team-oriented work environment.

Customer Service

Assist customers with service questions and concerns.
Resolve customer complaints professionally and promptly.
Ensure customers receive accurate information regarding tire services, repairs, and recommendations.
Support sales efforts by identifying additional service opportunities.

Safety & Compliance

Maintain a safe and clean work environment.
Ensure compliance with OSHA regulations and company safety standards.
Conduct safety meetings and monitor proper use of equipment and tools.
Report and address safety hazards immediately.

Inventory & Equipment Management

Monitor tire inventory, supplies, and shop equipment.
Assist with ordering and receiving products.
Ensure proper storage and organization of inventory.
Coordinate maintenance and repair of shop equipment. Performance Management
Track technician productivity and efficiency.
Monitor labor hours and shop performance metrics.
Support achievement of revenue, margin, and customer satisfaction goals.
Provide regular feedback and performance coaching to employees.

Qualifications

High school diploma or GED required.
3+ years of experience in automotive tire service or automotive repair.
Previous supervisory or leadership experience preferred.
Strong knowledge of tire installation, balancing, alignments, and basic automotive maintenance.
Excellent communication and customer service skills.
Ability to multitask and work in a fast-paced environment.
Proficiency with point-of-sale and shop management software.
Valid driver's license with clean driving record preferred.

Physical Requirements

Ability to stand, walk, bend, and lift up to 75 pounds.
Ability to work in varying shop temperatures and conditions.
Frequent use of hand and power tools.
Ability to safely operate customer vehicles.

Performance Goals

Maintain high customer satisfaction ratings.
Achieve shop productivity and profitability targets.
Minimize rework and service errors.
Maintain workplace safety compliance and low incident rates.
Support employee development and retention.

Compensation

Competitive hourly wage or salary based on experience.
Performance-based bonuses.
Paid time off and holiday pay.
Employee discounts on tires and automotive services.

Numbers & Facts

Location	Sunrise, FL
Job Type	Full-time

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