Automotive Sales Associate

Automotive Sales Associate

Job description

• Sells and delivers a minimum number of vehicles per month.
  
• Writes complete sales orders and processes paperwork in accordance with dealership policies.
  
• Utilizes dealership sales control and follow-up systems.
  
• Attends product and sales training courses as requested by sales manager.
  
• Keeps up-to-date on new products and services within the industry.
  
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
  
• Maintains a prospect development system.
  
• Conducts business in an ethical and professional manner.
  
• Satisfies the transportation needs of vehicle purchasers.
  
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
  
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
  
• Explains fully product performance, application and benefits to prospects.
  
• Describes all optional equipment available for customer purchase.
  
• Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
  
• Exhibits high level of commitment to customer satisfaction.
  
• Knows and understands the federal, state, and local laws which govern retail automobile sales.
  
• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
  
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
  
• Provides properly completed paperwork (insurance information, trade title etc.).
  
• Prepares sold vehicles for customer delivery prior to customer arrival.
  
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
  
• Follows up on all post delivery items, tag/title work, “we-owes” and special requests to be sure that all customer expectations are met.
  
• Attends sales meetings.
  
• Maintains professional appearance.
  
• Other tasks as assigned.