Haddad Subaru is seeking an enthusiastic and customer-focused Automotive Sales Customer Care Representative to join our team in Pittsfield, MA. In this role, you will be the primary point of contact for our customers, assisting with inquiries, providing exceptional service, and supporting the sales team to ensure a smooth and positive car buying experience.
Responsibilities
Respond promptly to customer inquiries via phone, email, and in-person visits
Provide detailed information about vehicle inventory, pricing, and financing options
Coordinate test drives and appointments between customers and sales personnel
Maintain accurate and up-to-date customer records in our CRM system
Assist in resolving customer concerns and escalating issues when necessary
Support the sales team to achieve monthly sales goals and enhance customer satisfaction
Follow up with customers post-sale to ensure continued satisfaction and encourage repeat business
Requirements
High school diploma or equivalent; associate or bachelor's degree preferred
Experience in customer service or sales, preferably in the automotive industry
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Proficient with computers and CRM software
Positive attitude with a passion for helping customers and working as part of a team
Benefits
Competitive pay of $15.00 - $20.00 per hour, paid weekly
Opportunities for career growth and development within Haddad Subaru
Supportive work environment focused on teamwork and customer satisfaction
Employee discounts on vehicles and service
Sick
Vacation
Holiday Pay
401k with annual match
Health
Dental
Vision
About the Company
Haddad Subaru has been a trusted name in the Pittsfield, MA community for years, known for delivering quality vehicles and outstanding customer service. We value integrity, respect, and dedication, and we strive to create a workplace where employees are empowered to succeed and grow. Join our team and be part of a company committed to excellence in the automotive industry.