Who we are:
We are the shop in the community that does it better, prides ourselves in being really transparent, and our honesty sets us apart. Customers are often blown away at the customer experience, the level of reporting to the customer we do, and/or how the vehicle feels when they leave.
Who we need:
We seek an individual that is passionate about customer care in the automotive industry; which means you will be both an advocate for the vehicles we service and an advocate for the customer. Your presence at the shop is all about making the customer feel good about the shop, the employees feel better about the great work they do, and when needed enforce the high standards that we preach. Your job is to also coordinate the logistics and the manpower of the work. People from the hotel/restaurant/hospitality industry (with a hobbyist understanding of cars) are encouraged to apply.
What we will offer you:
- Base + Performance Enhanced Pay Plan
- Relocation/sign-on bonus
- 4-Day workweek (Tuesday to Friday)
- Training and education pay
- Medical, dental, and vision insurance
- Paid vacations and holidays
- 401K and retirement program
- Exceptionally clean and well-equipped facility
We Value:
- Exceptional customer service.
- A passion for the automotive service industry.
- A commitment to continuous learning and improvement; kaizen.
Why join our team?
- A somewhat laid back (but not too laid back) work atmosphere.
- We want you to be the best and will help hone your skills.
- We want you to feel at home in your new workplace.
Roles and responsibilities:
- Expertly greet and interact with customers on the phone and/or in person
- Schedule and coordinate service and repairs
- Offer and schedule customer shuttle service as needed.
- Monitor, track, and update customers on the progress of their repair.
- Offer required/recommended service and repair with a focus on sales profitability and balance it with customer wants and needs while utilizing excellent customer service.
- Answer, properly articulate, and facilitate customer questions and concerns using expert technical knowledge and professional customer service skills.
- Don't be afraid to have difficult conversations about a customer's vehicle. If you've done your job correctly in the lead up to the conversation, it won't be as hard.
- Strictly adhere to company policies, Bureau of Automotive Repair, and California State Law. Also required to adhere to the Environmental Protection Agency laws and practices.
- Remain flexible, anticipate change, and create positive outcomes.
Experience and Qualifications:
- Minimum of 5 years of customer service work, and some knowledge of automotive.
- Basic office skills, PC (Windows, Microsoft Office, etc.), & typing.
- Valid driver's license with a clean record.
How to Apply:
We believe in providing opportunities to grow and recognize talent. We also believe in providing a positive work environment for those who work hard. If you're ready to join the team to work at a place that values your skills, where you can flourish, apply today.