7800 Independence Blvd. Charlotte, NC 28227
 

Automotive Service Advisor

$70,000 - $140,000+ Annual Income Potential

Top Pay | Supportive Team | Advancement Opportunities

Join Carolina VW & Build Your Career with a Dealership that Values Its Employees as Much as Its Customers!

Carolina Volkswagen is looking for a motivated, customer-focused Service Advisor to join our growing team. If you're ready for a dealership that values your experience, invests in your success, and gives you the tools to thrive, we'd love to meet you.

Previous Automotive Service Advisor experience is preferred, but we're also interested in candidates with transferable experience in automotive sales, parts, collision repair, tire and service centers, quick lube, RV, marine, powersports, fleet, or other customer-facing automotive service environments. If you enjoy helping customers, communicating clearly, and building relationships, we'll provide the support and training to help you succeed.

Why Service Advisors Choose Carolina VW? You’ll Have the Tools You Need to Succeed:

We believe great Service Advisors perform best when they're supported and not left to figure everything out alone. That's why you'll have an established customer base, experienced service leadership, digital inspection tools, online scheduling, loaner vehicles for qualifying repairs, and a team of technicians, parts professionals, and administrative staff working together to help you provide an exceptional customer experience.

What We Offer:

• $70,000 - $140,000 or more income potential
• Medical, Dental and Vision Insurance
• 401(k) Retirement Plan
• Paid time off – you can earn up to 24 PTO days!
• An established customer base and steady service traffic
• High customer-pay volume
• A supportive Service Manager and leadership team invested in your success
• Skilled technicians, parts professionals, and admin support working together to keep repairs moving efficiently
• Digital multipoint inspections and video recommendations to help educate customers and build trust
• Online appointment scheduling that helps keep workflow organized
• Modern tools and processes designed to improve communication and efficiency
• Paid training and ongoing coaching to help you continue growing your career
• State-of-the-Art Facilities
  
  

Responsibilities:

• Schedule appointments with customers
• Greet customers and make them feel welcome
• Advise customers on necessary and suggested services and costs
• Inform customers of any current special promotions available

Qualifications and Requirements:

• Automotive Service Advisor / Service Writer experience preferred
• Related experience in automotive sales, parts, collision repair, tire/service centers, RV, marine, powersports, fleet maintenance, or similar customer-facing automotive roles will also be considered
• A great attitude, people skills and work ethic required
• High school diploma or equivalent preferred
• Familiarity with Reynolds and Reynolds a big plus!
• Valid in-state driver's license
• Professional personal appearance
• A 'People Person' with excellent communication skills
  
  

Carolina Volkswagen is an Equal Opportunity Employer (EOE) that encourages minorities, females, veterans and those with disabilities to apply.

We are an Equal Opportunity Employer and prohibit discrimination/harassment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.