Automotive Repair and Maintenance, Communication Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Documentation, Follow Through, Health Insurance, Maintenance Services, Mentoring, Multitasking, Order Management, Organizational Skills, Repair Orders, Retail Sales, Service Delivery, Telephone Skills, Time Management
Automotive Service Advisor | $70K-$90K | Monday-Friday
Location: Chicago, IL
Schedule: Monday-Friday, 7:45 AM – 6:10 PM
Pay Rate: $70,000-$90,000
Pay Type: Base Salary + Performance Incentives
Pay Schedule: Weekly
Earning Potential: $70,000-$90,000 annually
Introduction
We are seeking an experienced Automotive Service Advisor to join a well-established European automotive repair shop in Chicago, Illinois. This is an excellent opportunity for a customer-focused professional who enjoys building relationships, keeping repairs organized, and helping deliver an exceptional service experience. Offering a Monday-Friday schedule, performance-based earning potential, and a supportive team environment, this role is ideal for someone looking to grow their automotive career.
Key Responsibilities
- Greet customers and accurately document vehicle concerns and service needs.
- Prepare and present repair estimates while communicating recommended services clearly.
- Order parts and coordinate with technicians to ensure efficient workflow.
- Provide timely customer updates throughout the repair process.
- Submit warranty paperwork accurately and maintain complete repair documentation.
- Answer incoming phone calls and assist customers with scheduling and service inquiries.
- Manage multiple repair orders while maintaining a high level of organization and attention to detail.
- Deliver exceptional customer service while supporting overall shop performance.
Qualifications
- At least 3 years of experience as an Automotive Service Advisor or in a similar customer-facing automotive role.
- Experience in an automotive repair shop or dealership environment; European vehicle experience is preferred.
- Strong customer service and professional communication skills.
- Comfortable using computers and handling phone communications throughout the day.
- Excellent organizational skills with the ability to multitask in a fast-paced environment.
- Strong attention to detail and ability to follow through on customer requests and repair documentation.
- Demonstrated reliability, professionalism, and commitment to delivering an outstanding customer experience.
Compensation & Benefits
- Base salary with total earning potential of $70,000-$90,000 annually.
- Performance incentives based on store sales, Google reviews, and gross profit.
- Paid Time Off (PTO).
- Personal Time.
- Paid Holidays.
- Simple IRA with a $2,000 annual employer match.
- Health insurance monthly stipend.
- Ongoing training and professional development.
Why Work Here
- Monday-Friday schedule with no weekend work.
- Stable, supportive shop environment.
- Positive, family-oriented culture.
- Ongoing training and career development opportunities.
- Access to a professional mentor.
- Opportunity to make a meaningful impact on customer satisfaction and overall shop performance.
Apply today to learn more about this opportunity and connect with the Promotive recruiting team about taking the next step in your automotive service career.
Additional Requirements
Some positions may require a valid driver’s license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client’s lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.