Automotive Service Advisor
Master Chevrolet Cadillac of Aiken, SC is currently hiring for an Automotive Service Advisor to add to our team. We are looking for a talented individual who can assist guests in our service department and offer a fantastic experience when they visit our dealership. The ideal candidate is hard-working and motivated to thrive in their role-Don't hesitate to apply today!
What We Offer
- Competitive pay
- Health insurance
- Paid vacation and paid holidays
- Professional work environment
- Comprehensive training
Responsibilities
- Greet all Service Drive Customers promptly
- Quickly and accurately obtain all Customer and Vehicle information
- Clearly complete a Service Drive Walk Around and note all symptoms from the customer as well as all noticeable maintenance
- Recommend to Customer both required and recommended maintenance
- Prepare a clear and accurate estimate for the customer with accurate timelines for completion
- Monitor the progress of repairs and inform the customer of additional vehicle needs as required
- Follow up with Customer on the progress of repairs
- Verify the final invoice and inform Customer of all repairs completed
- Complete an active delivery with the Customer
Qualifications
- Communicate effectively with our customers via Phone, Internet or Text
- Check email frequently and respond to customer inquiries immediately
- Maintain great CSI
- Set appointments for our customers and properly outline timelines for repair
- Learn and maintain a thorough knowledge of Dealership policies, products, and procedures
- Establish personal goals that are consistent with the productivity requirements of the Dealership
- Maintain a professional appearance
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.