Automotive Service Advisor/Assistant Manager
Jim Barnard Chevrolet is looking for an Automotive Service Advisor/Assistant Manager to join our family. This is a rare opportunity for the right individual to continue our reputation for providing excellent customer service to our valued customers.
What We Offer:
- Family Owned & Operated for over 53 Years.
- Health & Prescription Drug Insurance
- Dental & Vision Insurance
- Short-term Disability Insurance
- AFLAC Supplemental Insurance
- Life Insurance
- Paid Time Off (Sick, Personal & Vacation)
- Paid Holidays
- Paid Training
- 401(k) Retirement Plan with Company Match
- Uniforms & Cleaning Provided
- Vehicle Purchase Discount
- Excellent Dealership Reputation
- Family Focused
- Very High Customer Retention % = Loyal Repeat Customers
Responsibilities:
- Provide prompt, courteous & effective service to our customers.
- Oversee the flow of vehicles in our service drive lane.
- Greet customers enthusiastically & with a smile upon their arrival.
- Verify the customer’s contact information and update as needed.
- Listen to the customer & document their vehicle service request(s).
- Review the vehicle’s service history with the customer.
- Verify that all factory recalls have been completed & advise customers.
- Review the factory recommended maintenance schedule with the customer.
- Visually inspect customer’s vehicle in the service drive lane.
- Advise the customer of any additional recommended services.
- Document any existing vehicle damage prior to entry into the shop.
- Review all requested & any declined vehicle services with the customer.
- Provide customer with an expected completion time.
- Print a service work order documenting all items discussed, including promised time, any declined services, and/or existing vehicle damage.
- Assign work orders to the appropriate technician.
- Monitor the technicians progress and update the customer with status.
- Obtain customer approval to repair as needed.
- Document all services performed on the work repair order.
- Inspect final repairs for quality control and customer satisfaction.
- Review all work performed with the customer and advise of final cost.
- Complete & print a final customer service repair invoice.
- Contact customers when their vehicle service has been completed.
- Maintain integrity and the company’s quality standards of excellence.
- Assist the Service Manager with other duties as needed.
Skills and Specifications:
- Organized and friendly personality
- Demonstrate ability to manage others.
- Good time management skills.
- Fantastic communication skills
- Professional, well-groomed personal appearance
- Attention to detail.
- Ability to understand the needs and wants of the customer.
- ASE certifications are a plus.
- Strong teamwork skills.
- Willing to submit to a drug screen & background check.
- Clean & valid driver's license.
Since opening in 1972, Jim Barnard Chevrolet has become a trusted Chevrolet dealership in Churchville. With one of the highest customer retention percentages in the area, and a loyal customer base, we know that our sales and service teams are contributing to this effort. We are looking for motivated and hard-working individuals to join our team and continue to provide excellent customer service and create customers for life.