Automotive Service Advisor At Arrigo Cdjr Of Margate

Arrigo CDJR of Margate, we are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a Auto Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are aligned with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors make on average between $75,000-$150,000 depending on experience!!* 

If you are new to the position, it is helpful to have a background in these fields:

Aftermarket auto experience 

Hospitality background

High energy

Servant attitude

Winning mindset  

In addition to competitive pay, we offer our associates the following benefits:

•  Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
•  401(k) with company match
•  Professional work environment, with job training and advancement opportunities
•  Paid Time Off
•  Tenure Bonuses
•  Employee discount programs
•  Referral programs

RESPONSIBILITIES:

•  Greets all customers promptly; provides timely professional service.
•  Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
•  Answers the phone (can communicate with customers via, phone, text and email).
•  Communicates effectively with customer about status of work.
•  Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
•  Estimates cost and completion time/settles customer accounts.
•  Coordinates activities to ensure repair work is fixed right the first time and completed on time.
•  Obtains the customers’ written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspect every finished repair order for proper completion, and pricing accuracy, and legibility.
•  Meets or exceeds goals for add-on sales.
•  Meets or exceeds OEM Customer Satisfaction Index expectations
•  Delivers the right car in perfect condition every time.
•  Identifies repeat customers/first time customer and treats them accordingly.
•  Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
•  Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the callers inquiry.
•  Documents repair order changes.
•  Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
•  Promptly addresses and resolves customer viewpoint and service follow-up issues.
•  see hiring manager for details

EOE/DFWP