Automotive Service Advisor-Bob Howard

About Us: Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward. Overview:

 

 

 

 

 

 

Responsibilities:

 

• Schedule and confirm service appointments to ensure an efficient customer experience
• Create accurate, transparent repair orders with detailed cost and time estimates
• Serve as the primary liaison between customers, technicians, and parts teams
• Provide timely updates and clear communication throughout the repair process
• Review inspections and confidently recommend maintenance and repair services
• Maintain strong product, warranty, and service knowledge
• Accurately document customer interactions and service details in the system

 

 

Qualifications:

• Previous dealership Service Advisor or Service Writer experience
• Strong automotive maintenance and repair knowledge
• Proven ability to upsell recommended maintenance and repairs
• Experience writing repair orders and coordinating with technicians
• Excellent customer service and communication skills
• Ability to thrive in a fast-paced, high-volume service department
• Experience with dealership management systems (CDK, Reynolds & Reynolds, Tekion, Xtime, Dealertrack, etc.) is a plus
• Valid driver license

 

 

Equal Opportunity Employer: We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.