Automotive Service Advisor

Franklin Ford is seeking a dedicated and customer-focused Automotive Service Advisor to join our team in Franklin, MA. In this role, you will be the key liaison between our customers and our service technicians, ensuring an exceptional service experience and effective communication throughout the vehicle maintenance and repair process.

Responsibilities

• Greet customers promptly and professionally, identifying their vehicle service needs.
• Provide accurate estimates and explain recommended services to customers clearly.
• Coordinate with service technicians to schedule appointments and prioritize repairs.
• Maintain detailed service records and process payments efficiently.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Stay up-to-date with automotive technology and service procedures.

Requirements

• Proven experience as an Automotive Service Advisor or similar customer service role in the automotive industry.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Basic understanding of vehicle maintenance and repair processes.
• Ability to work in a fast-paced environment and handle customer concerns professionally.
• High school diploma or equivalent; additional certification is a plus.

Benefits

• Competitive salary range of $50,000.00 - $120,000.00 per year, paid weekly.
• Opportunities for professional development and training.
• Supportive team environment at a reputable automotive company.
• Health, dental, and retirement benefits available.

About the Company

Franklin Ford is a trusted automotive dealership located in Franklin, MA, committed to providing outstanding service and quality vehicles to our community. We pride ourselves on our customer-focused approach and our dedication to excellence in every aspect of our business.

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