Automotive Service Advisor

Parks Ford of Gainesville is adding an automotive service advisor

Join our team and start your journey as a Service Advisor by working alongside a seasoned professional. Gain hands-on experience in initiating automotive services and repairs by identifying performance issues and understanding service requests. Learn to verify warranty and service contract coverage, develop accurate estimates, write repair orders, and maintain strong customer relationships and detailed records.

What We Offer:

• Opportunity for internal promotion and career growth with company
• Competitive pay plan - salary and bonus.
• 401(k) retirement plan options
• Full benefits including voluntary short and long term disability, dental, health, vision, medical

Responsibilities:

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements:

• No previous experience needed.
• A desire to serve people
• Great attitude
• Willingness to learn
• Ability to use technology