Automotive Service Advisor (Honda Dealership)

Hendrick Automotive Group Corporate

Concord, NC

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JOB DETAILS

SALARY

$60,000–$150,000 Per Year

JOB TYPE

Full-time

SKILLS

Automotive Industry, Automotive Repair and Maintenance, Automotive Sales, Automotive Technology, Communication Skills, Computer Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Documentation, Driver's License, Emerging Technology, Establish Priorities, Healthcare, High School Diploma, Industry Standards, Internet Application, Legal, Maintenance Services, Mathematics, Microsoft Office, Microsoft Product Family, Needs Assessment, Onboarding, Operational Communications, Prescription Drugs, Presentation/Verbal Skills, Record Keeping, Road Tests, Sales, Team Player, Time Management, Tire Repair, Top Sales Rep, Up-Selling, Writing Skills

LOCATION

Concord, NC

POSTED

1 day ago

Honda of ConcordLocation: 7650 Bruton Smith Blvd, Concord, North Carolina 28027We are searching for Automotive Service Advisors with enthusiasm to join our dynamic Honda service team in Concord, NC - An award-winning Hendrick Automotive Group Dealership located just minutes from I-85 and Charlotte Motor Speedway! Job Summary:In this role, you will serve as the vital link between customers and our technicians, ensuring a seamless and positive experience from start to finish. Your expertise in Honda vehicles and automotive diagnostics will help drive customer satisfaction and loyalty while supporting our dealership’s commitment to excellence. If you thrive in a fast-paced environment and have a knack for understanding vehicle needs, this position offers an exciting opportunity to accelerate your career in the automotive industry! Location:Honda of Concord, 7650 Bruton Smith Blvd., Concord, NC 28027. Benefits:Rewarding performance-based pay plans and bonusesService Advisor Onboarding Program401(k) Retirement Plan with Company MatchLargest privately owned auto group in the country, GREAT career growth potentialPaid Medical - NO COST Employee Healthcare and Prescription PlanGenerous paid time off/vacation and sick daysBasic Life InsuranceNO COST Employee Assistance ProgramEmployee Discounts100% Paid Manufacturer TrainingComprehensive employee recognition/rewards programsHendrick Automotive Group is a back-to-back winner of Automotive News' Best Dealerships to Work For AwardSuccessful Team approach with Doing Business the Right Way Focus Apply Now to build your career with one of the largest, most successful privately held dealership groups in the USA! Pay Range:$60,000 - $150,000 per year (commission pay structure based on job performance) - Top Performers earning $90k plus! Job Responsibilities:Greet customers warmly and listen carefully to their vehicle concerns to accurately document service needs.Provide detailed explanations of recommended repairs and maintenance services, including oil changes, tire services, brake repair, suspension, transmissions, and morePrepare accurate auto estimates using dealership systems and communicate costs clearly to customers.Coordinate with technicians to prioritize repairs and ensure timely completion of services.Upsell additional services or maintenance based on customer needs while maintaining transparency and integrity.Process payments efficiently while maintaining accurate financial records.Maintain ongoing communication with customers regarding repair status, additional recommendations, and vehicle readiness.Promote dealership services proactively to maximize customer satisfaction and retention through effective sales techniques.Ensure all service documentation complies with company policies and industry standards.Collaborate with the parts department to order necessary components promptly for repairs or maintenance tasks.Stay informed about the latest automotive technologies and repair procedures to provide expert advice. Pre-Qualifications:Valid Driver's License.College Degree, Vocational/Trade Certificate, High School Diploma, or equivalent.Satisfactory work experience in a competitive environment, sales experience is a plus. Essential Skills:Familiarity with CRM software and/or Dealership Management Systems (DMS) such as Reynolds & Reynolds is a plus.Excellent customer service skills with the ability to communicate technical information clearly and professionally.Ability to upsell products while maintaining honesty and transparency with customers.Ability to process payments accurately and responsibly. Computer Skills:Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web-based applications utilized for operations. Communication Skills:Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Attendance Expectations:The position requires regular and predictable attendance. Candidates must be able to work Full-Time hours on a consistent basis. Scheduled shifts are typically 5-days per week, rotating weekends included, and holidays (business hours Monday - Saturday). Physical Demands:While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions. Environment Demands:Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships. Verbal and Writing Ability:Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees. Math Ability:Ability to add, subtract, multiply and divide. Reasoning Ability:Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Hendrick Automotive Group's Core Values: Servant LeadershipServant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & RespectDiversity is strength, and when we trust and respect one another, we can work as a team to achieve at a high level. IntegrityBeing honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer EnthusiasmEvery day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for WinningHendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All LevelsTaking ownership of our actions and our decisions allows us to grow as individuals and support each other as a team. Commitment to Continuous ImprovementEvery day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team. If you're ready to accelerate your career with us, we invite you to apply today and become part of our winning team at Hendrick Automotive Group! This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.

About the Company

Hendrick Automotive Group Corporate

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