Sign upLog in

Automotive Service Advisor Hyundai

Empire Automotive Group

Jamaica, NY

Apply
JOB DETAILS
SKILLS
Automotive Industry, Automotive Repair and Maintenance, Automotive Sales, Communication Skills, Customer Experience, Customer Relations, Customer Satisfaction, Develop and Maintain Customers, Driver's License, Emerging Technology, Genetics, Hyperion Pillar, Identify Issues, Industry Standards, Interpersonal Skills, Organizational Skills, Performance Management, Regulations, Regulatory Compliance, Retail, Sales, Team Player, Vision Plan, Writing Skills
LOCATION
Jamaica, NY
POSTED
1 day ago
Job Description

Get ready for the next big move in your career-Hyundai of Jamaica is revving up with a brand-new, state-of-the-art facility, and we're looking for an experienced Service Advisor to join us on this thrilling journey.

As part of the Empire Automotive Group, Hyundai of Jamaica continues to be a pillar of reliability and innovation. Now, with our freshly upgraded location, featuring the latest high-tech equipment and a shop designed for maximum efficiency, we're ready to take our service to new heights.

We're offering a highly competitive commission structure-top Service Writers can earn over $100K! If you're driven, customer-focused, and ready to build lasting relationships in a modern, energized environment, this is your moment.

Step into a role where cutting-edge meets opportunity-Hyundai of Jamaica is calling!

Your Daily Work Schedule:
  • Oversees service orders and flow of Service Lane
  • Ensures that customers receive prompt, courteous, and effective service.
  • Takes ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provides concierge support for all owner inquiries, whether on the phone or in person, to ensure the customer does not get mishandled.
  • Ensures the daily inventory of technicians' time is consistently sold to service customers.
  • Distributes work between technicians efficiently.
  • Answers technical questions about vehicle problems, warranties, services, and repairs.
  • Maintains Customer Success Index at or above company standards.
  • Assists in diagnosing vehicle problems, orders parts and tools as necessary.
  • Oversees administration of warranty claims as well as training and supervising of service department.
  • Encourages compliance with applicable laws and regulations.
  • Maintains good working relationship with factory(s) and fosters positive employee relations.
Qualities we're looking for:
  • Available to work flexible hours and weekends.
  • Reliable, self-starter mentality and ambitious spirit preferred.
  • Ready to waste no time on learning new product ins and outs; eager to improve.
  • Professional, well-groomed personal appearance.
  • Clean driving record and valid driver's license.
  • You have excellent communication, interpersonal, and organizational skills.
  • You understand the importance of listening and being empathetic.
  • You have strong work-ethic with the ability to work in a fast-paced, results-driven environment.
  • You have at least one year of prior employment involving customer-facing service or telephone contact.
  • You have friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
  • You are open to constructive feedback to improve your performance and development.
  • You have strong computer and multitasking skills.


The job descriptions and responsibilities above will be required but not limited to any other job-related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!

Benefits
• 401k Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans
• Promotion from within

About the Company

E

Empire Automotive Group

Resume Resources

Free Resume TemplatesFree Resume Builder