Automotive Service Advisor

Service Advisor

Beckley Chevrolet – Mount Hope, WV

Beckley Chevrolet is looking for a motivated and customer-focused Service Advisor to join our growing team in Mount Hope, West Virginia. If you have strong communication skills, a passion for customer service, and enjoy working in a fast-paced automotive environment, we want to hear from you!

Key Responsibilities:

• Greet customers promptly and professionally in the service drive

• Listen to customer concerns and accurately document vehicle issues

• Explain recommended maintenance and repair services clearly

• Prepare repair orders and ensure accurate estimates and timelines

• Communicate between customers and technicians to ensure quality service

• Follow up with customers to ensure satisfaction

• Maintain excellent CSI (Customer Satisfaction Index) scores

Qualifications:

• Previous Service Advisor or automotive experience preferred (not required)

• Strong customer service and communication skills

• Ability to multitask in a fast-paced environment

• Basic computer skills and familiarity with dealership systems a plus

• Valid driver’s license with a clean driving record

What We Offer:

• Competitive pay with performance-based incentives

• Paid training and ongoing support

• Health, dental, and vision insurance options

• Paid time off and holidays

• Employee discounts on vehicles, parts, and service

• A supportive, team-oriented work environment

Why Beckley Chevrolet?

At Beckley Chevrolet, we pride ourselves on treating our customers and employees like family. Join a dealership that values integrity, teamwork, and professional growth.

Location: Mount Hope, WV