Automotive Service Advisor

Job Description

Serving as the primary point-of-contact for all automotive service and repair matters, the Automotive Service Advisor's core responsibility is to listen and thoroughly understand customer problems, to arrange for an appropriate service level, and to set/manage expectations on the part of the customer and the technician(s) in terms of service delivery.  

RESPONSIBILITIES

• Meets/greets customers in person or on phone
• Arranges prompt and accurate diagnosis of reported problem
• Makes best-value repair recommendations based upon nature of the problem
• Manages delivery of required repair action by successfully setting and managing customer expectations
• Maintains documentation, including PO, invoices, work orders, reports, etc.
• Enforces organizational safety standards
• Perform Daily Follow Up with customers
• Promotes a “white-glove” environment to showcase the repair facility
• Takes ownership and accepts accountability for delivering outstanding service levels

QUALIFICATIONS

• High school diploma or GED required; post secondary education or coursework desired
• Broad scope of automotive mechanical/electrical knowledge
• Verifiable customer service performance record and/or training required
• An impressive work ethic
• Neat, clean, and professional appearance
• Unrestricted driver's license and clean driving record

Company Description

Jarrett Scott Ford's continuing growth and success is attributable to a business philosophy that is based upon a high standard of ethics and a promise to deliver the finest product and service levels in the automotive marketplace. Jarrett Scott Ford's customer-centric approach continues to foster repeat business and drives a significant number of referrals. We realize that the truly professional nature and exceptional skills of our associates is what drives our reputation. So if you believe that you have the skills, experience, demeanor, and drive that it takes to become a Jarrett Ford team member, then we encourage you to continue with this online job application.

The Jarrett Ford Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Benefits

• 401(K)
• Bonus Opportunity
• Health Insurance
• Holidays
• Life Insurance
• Personal Days
• Vacation

Helpful Knowledge - Advisor

Experience with Xtime and Dealertrack will be valuable for this role.