We are seeking a professional and customer-focused Automotive Service Advisor to join our dynamic team. The ideal candidate will serve as the primary point of contact for customers seeking vehicle maintenance and repair services, ensuring a seamless and positive experience. This role combines technical knowledge with exceptional customer service skills to facilitate effective communication between customers and our service technicians, ultimately driving customer satisfaction and loyalty.
Duties
Greet customers promptly and professionally, assessing their vehicle service needs
Explain repair and maintenance procedures clearly, providing accurate estimates using auto estimating tools
Write detailed service orders and communicate technician recommendations effectively
Upsell additional services such as oil changes, tire services, alignments, suspension work, brake repairs, diesel engine repairs, shocks & struts, air brake systems, and auto body repairs when appropriate
Manage vehicle drop-offs and pick-ups efficiently while maintaining excellent customer relations
Handle cash transactions accurately and process payments securely
Coordinate with service technicians to prioritize repairs and ensure timely completion of work
Maintain detailed records of services performed and customer interactions in the dealership management system
Follow up with customers post-service to ensure satisfaction and address any concerns
Experience
Dealership experience or auto service management background is highly preferred
Proven experience in automotive diagnostics, mechanical knowledge, and vehicle maintenance procedures
Familiarity with auto estimating software and service writing is advantageous
Experience in automotive repair including transmissions, oil changes, auto body repair, alignment, suspension, tire service, diesel engine repair, shocks & struts, brake repair, and air brake systems
Service technician experience or automotive sales background is a plus
Strong customer service skills with the ability to upsell services effectively
Knowledge of automotive diagnostics tools and mechanical systems such as transmissions, suspensions, brakes, and engine components
Ability to handle cash transactions accurately and maintain professionalism in a fast-paced environment
Numbers & Facts
Location
ROCHESTER, MI
Job Type
Full-time
Skills
Apache Strutsunmatched
Automotive Industryunmatched
Automotive Repair and Maintenanceunmatched
Automotive Salesunmatched
Body Shopunmatched
Braking Systemsunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Develop and Maintain Customersunmatched
Diesel Engineunmatched
Establish Prioritiesunmatched
Health Insuranceunmatched
Maintenance Servicesunmatched
Order Picking/Packingunmatched
Record Keepingunmatched
Time Managementunmatched
Tire Repairunmatched
Transaction Processing/Managementunmatched
Up-Sellingunmatched
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