Automotive Industry, Automotive Repair and Maintenance, Calendar Management, Communication Skills, Cost Estimates, Customer Experience, Customer Relations, Customer Satisfaction, Detail Oriented, Driver's License, High School Diploma, Maintenance Services, Organizational Skills, Problem Solving Skills, Repair Orders, Road Tests, Systems Maintenance, Team Player, Testing, Vehicle Driving
Job Type
Full-time
Description
Automotive Service Advisor - Be the Voice of the Service Lane!
Are you a people-person who loves cars and solving problems? We're looking for a rockstar Service Advisor to be the go-to connection between our customers and our service team. If you thrive in a fast-paced environment and love turning chaos into calm with a smile, you'll feel right at home here!
What You'll Do:
- Greet customers like a champ and get the details on what their car needs
- Help diagnose issues (with a little road testing, if needed!)
- Create clear, accurate repair orders and cost estimates
- Keep customers in the loop about repairs, timelines, and any surprises
- Recommend services that keep vehicles running like new
- Test drive vehicles to confirm issues or fixes
- Handle questions, concerns, and complaints with professionalism and care
- Keep things moving-schedule appointments, coordinate with technicians, and follow up on repairs
- Make sure cars are safe, secure, and ready to roll
What We're Looking For:
- A friendly, helpful attitude and excellent communication skills
- An eye for detail and a knack for staying organized
- Someone who genuinely cares about customer satisfaction
- A team player who can handle a fast-paced workday without breaking a sweat
Perks of the Job:
- Work in a fun, supportive environment
- Play a key role in helping people take care of their cars
- Learn and grow with hands-on experience
- Be part of a company that values your input and energy
Ready to shift your career into high gear? Come join us and help drive a great customer experience every day!
Requirements
Job Requirements:- Prior experience as a Service Advisor or in a customer-facing automotive role (preferred)
- Strong knowledge of automotive systems and maintenance services
- Ability to explain technical information in a way customers understand
- Comfort using scheduling and service software (we'll train you on the specifics)
- Valid driver's license and clean driving record
- High school diploma or equivalent (post-secondary education a plus)