Automotive Service Advisor

Automotive Service Advisor

About Horne Mazda

Horne Mazda is actively seeking a proven, high-producing Automotive Service Advisor who knows how to manage a busy service drive, maximize repair opportunities, and deliver an exceptional customer experience.

If you are currently producing but feel capped, underpaid, or unsupported, this is an opportunity to join a dealership where traffic, leadership, and earning potential can support your performance.

We are a family-owned dealership with strong values, while operating with the volume and opportunity of a larger store.

Why Top Advisors Make the Move

• $6,000–$10,000+ monthly earning potential
  
• High-volume service drive with consistent RO opportunities
  
• Strong customer traffic and service opportunities
  
• Supportive management that understands fixed operations
  
• Opportunity to increase your earnings through performance
  
• Stable, family-owned dealership environment
  
• Full benefits package
  

What You’ll Do

As an Automotive Service Advisor, you will be responsible for managing customers throughout the service process while identifying repair and maintenance opportunities.

Your responsibilities will include:

• Manage a fast-paced, high-volume service lane
  
• Greet customers and accurately assess their service needs
  
• Open, write, and manage accurate repair orders
  
• Communicate recommended maintenance and repairs clearly and confidently
  
• Explain services, repairs, pricing, and timelines to customers
  
• Maximize each service opportunity while maintaining customer trust
  
• Coordinate effectively with technicians and the service department
  
• Monitor repair progress and keep customers updated
  
• Follow up with customers regarding recommended and declined services
  
• Build long-term customer relationships and repeat business
  
• Maintain strong customer satisfaction and CSI performance
  
• Handle multiple customers and repair orders efficiently
  
• Work toward individual and department production goals
  
• Deliver a professional, high-quality customer experience from write-up through vehicle delivery
  

What We’re Looking For

We are looking for an experienced Service Advisor who knows how to produce, communicate, close, and perform in a busy dealership environment.

Required:

• Proven dealership Service Advisor experience
  
• Minimum 2 years of Service Advisor experience
  
• Minimum 1 year of dealership experience
  
• Demonstrated history of strong production and sales performance
  
• Ability to work effectively in a high-volume service environment
  
• Strong communication and customer service skills
  
• Excellent organization and time-management abilities
  
• Strong closing and selling skills
  
• Ability to manage multiple customers and repair orders simultaneously
  
• Professional, competitive, and results-driven mindset
  
• Ability to commute to Tempe, AZ 85284
  
• Ability to work in person
  

Benefits

• Medical Insurance
  
• Dental Insurance
  
• Vision Insurance
  
• Paid Time Off (PTO)
  
• Employee Discount
  
• Professional Development Assistance
  
• Opportunities for Advancement
  

This Role Is Not for Everyone

We are looking for top talent — Service Advisors who take pride in their performance, understand how to drive revenue, and want their earning potential to reflect the results they produce.

If you're an experienced dealership Service Advisor who is ready for a new opportunity with high traffic, strong support, and significant earning potential, we want to hear from you.

Apply today to join the Horne Mazda team!

Interviews are by appointment only — no walk-ins.