Automotive Service Advisor - Watertown, NY

Davidson Ford is looking for a Service Advisor to join our busy Service department! This position guides our customers through the process of having their vehicle serviced, dispatches work to their team of technicians, and recommends services to the customer based on the technicians recommendations!

We take pride in what we do here and that includes taking care of our employees and our customers. Come join our team and see why our company has one of the highest dealership review ratings around!

Salary Range: At least $50,000+/yr

Hours: 7:30AM - 5:30PM, Monday - Friday.

Responsibilities:

• Provide excellent customer service. 
• Assess customers’ needs and concerns for their vehicles.
• Ability to learn about repair processes and explain them to customers of varying understanding of vehicle repair.
• Is comfortable with recommending and selling additional recommended services and products.
• Generate sales based on recommendations to the customer.
• Keep open lines of communication with customers through call, text, and email.
• Assign work to your team of technicians based on need and skill level.
• Use the various computer systems available to make the repair process as seamless as possible.
• Remain knowledgeable about our current procedures and products.
• Follow up on email inquiries in a timely manner.
• Accurately document detailed processes.
• Other duties may be assigned as needed.

Required Skills:

• Excellent organizational skills and ability to manage multiple deadlines.
• A multi-tasker who can provide excellent customer service.
• High level of comfort with product presentation and sales.
• Excellent verbal and written communication skills.
• Empathetic and patient personality.
• Proficiency with technology.
• Time management.
• Problem solving.
• Customer contact experience.
• Ability to manage multiple deadlines.
• Must be at least 18 years of age and have a valid driver’s license.

Preferred Skills:

• Prior Automotive experience.
• Prior experience in sales, retail, customer service, or administrative.
• Previous scheduling experience.

 Benefits and Growth Opportunities:

• Up to 2 weeks vacation time at the time of hire, based on experience.
• Discounts on service, parts, and vehicles!
• Sick Leave accrued every week.
• We offer great benefits including Excellus medical insurance, Guardian dental insurance, and Davis vision insurance.
• We offer a reimbursement for qualifying out of pocket costs.
• We offer supplemental insurance through Aflac including: Life, Short-Term Disability, Accident and Critical Illness.
• We offer both Traditional and Roth 401(k) plans with an employer match.
• We offer paid holidays.
• We have an Employee Assistance Program, available to our employees and their immediate family members free of charge.
• We are an Equal Opportunity Employer.

Physical Requirements:

• The ability to lift and carry up to 20 pounds.
• The ability to regularly traverse areas throughout the dealership. 
• The ability to sit or stand for extended periods of time.
• The ability to perform repetitive motion tasks such as typing on a keyboard, iPad, or writing on documents.